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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Infrastructure and Support Specialist - **Company:** TexasConnect, Inc. - **Location:** Dallas, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Proxy Servers, Systems Engineering, Microsoft Azure, Border Gateway Protocol, Cloud Computing, Databases, Data Centers, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Enhanced Interior Gateway Routing Protocol, Monitoring of Systems, Information Technology Operations, Networking Hardware, Intrusion Detection Systems, Virtual Private Networks (VPN), Multi-protocol Systems, Network Security, Network Diagrams, Network Diagnostics, Network Protocols, Citrix Systems, Open Shortest Path First (OSPF), TCP/IP, Virtualization Technology, VMware VSphere, Wide Area Networks, Network Routers, Google Cloud, Load Balancing, Cloud Platform System, System Availability, Firewalls (Computer Science), Data Center Networking, Computer Equipment, Information Technology, SolarWinds (Software), Performance Monitor, Laptops, Cisco - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7f0c62182dcc9f3e ## About the Role Do you have experience in Virtualization tools?, Do you have a Bachelor's degree?, * Experience with providing desktop support in a healthcare environment for all system users. * Ability to express urgency and respond graciously in the face of technical problems. * Working knowledge of PC hardware, including laptops, desktops and printers. * Proficient in networking protocols such as TCP/IP, DNS, DHCP, BGP, OSPF, EIGRP and MPLS. * Proficient maintaining/rounding on network hardware including routers, switches, firewalls, load balancers, and proxy servers. * Strong understanding of scalable Data Center network design principles for high availability and performance. * Proficient in implementing and maintaining network security measures, including firewalls, VPNs, IDS/IPS, and access control policies. * Experience with cloud platforms such as AWS, Azure, Google Cloud, and their core services (compute, storage, networking, databases). * Experience with virtualization platforms (e.g., VMware vSphere, Citrix). * Experience with monitoring tools and methodologies for data center and cloud environments. * Advanced skills in analyzing performance metrics and optimizing infrastructure for efficiency. * Strong analytical and problemsolving skills to conduct root cause analysis and implement effective solutions. * Handson experience with network diagnostic, monitoring, and analysis tools (e.g., SolarWinds). * Handson experience supporting telecommunications (e.g. Cisco) * Proficient in creating and maintaining detailed network documentation, including network diagrams, configurations, and operational procedures. * Ability to prepare detailed reports and presentations for management on network performance, project status, and improvement recommendations. * Participate in oncall rotation and promptly respond to critical incidents including nights and during weekends. * Commitment to continuous learning and staying updated with emerging network technologies and industry trends. * Ability to work independently and manage projects with little supervision. * Demonstrate strong problemsolving skills and sound judgment. * Ability to communicate well both verbally and in writing., * Bachelor's Degree or 10 years of relevant experience will be considered in lieu of a bachelor's degree. * 7 to 10 years of experience as a Desktop Specialist, Network Engineer or Systems Engineer. ## Description The Senior IT Infrastructure & Support Specialist is responsible for contributing to the design and development of security focused infrastructure, as well as directly managing the operational infrastructure of our TCI location. Integral to the role is managing network and internet connections, telecommunications infrastructure and all hardware/software function and reliability. In this role, the specialist will use daily monitoring for this 24x7 critical operations to ensure reliability and stability of all solutions and services. The management of local vendors (cabling, infrastructure, desktop, and data center, WAN/LAN connectivity) back to our California locations will be a key part of this role. This role also serves as the first point of contact for internal customers facing all technical issues. This role assists users who contact the service desk with incidents and service requests related to Information Technology (IT) support, systems, hardware, software, and a variety of other requests. In addition, the role is expected to directly fulfill service requests, including but not limited to provisioning access, installing software and services, and conduit to broader IT operations. The Sr IT Infrastructure & Support Specialist utilizes the existing knowledge base documentation wherever possible and conducts additional research, as needed. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)