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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analyst Suppt Svcs IT I - **Company:** Family & Childrens Services, Inc. - **Location:** Tulsa, OK, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Systems Engineering, Computer Maintenance, Computer Literacy, Desktop Computing, Networking Hardware, Network Connections, Software Asset Management, Software Systems, Peripherals, Computer Equipment, Information Technology - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0fce3ee1ed677fd3 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Vendor communication?, Do you have a High school diploma or GED?, * Must be a high school graduate or have HS equivalent * Associate's degree preferred EXPERIENCE: * Experience in computer maintenance and user support required. PERFORMANCE COMPETENCIES: * Communication * Decision Making * Engagement * Initiative and Accountability * Interpersonal * Learning * Organizational Alignment * Quality of Work, * Ability to work with the public, maintain an effective working relationship with agency employees, always maintain a professional manner, and maintain confidentiality. * Must have outstanding interpersonal, communication, presentation, and computer skills. * Must be independent, a self-starter, multi-task oriented, and energetic. * Must be able to work closely with vendors, support agencies, and staff at multiple agencies. * Must be able to work non-standard hours to complete projects, assist with infrastructure conditions, and as work demands. * Strong understanding of technologies and processes. * Experience supporting remote users. * Strong knowledge of technology CERTIFICATIONS/LICENSES: * Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office., Preferred * High School or better * Associates or better in Information Technology Licenses & Certifications Preferred * Drivers License ## Description Job Summary: The Support Services Analyst I is responsible for Tier 1 desk-side computer hardware and software support, configuration, deployment, installation, inventory, and troubleshooting. This is a fully onsite position requiring a physical presence at agency locations to facilitate hardware deployment and face-to-face user assistance., * Provide Tier 1 desk-side and Help Desk support for desktop hardware, software, and network connectivity. * Resolve issues through remote and on-site assistance, ensuring timely ticket closure in the ITIL-based tracking system. * Configure, deploy, and maintain technology equipment such as computers, printers, scanners, and peripherals. * Manage hardware and software inventory and ensure accurate documentation. * Collaborate with IT Engineering on projects and infrastructure improvements. * Complete special projects as assigned, prioritizing tasks with the IT Support Services Manager. * Provide technical assistance for agency events and maintain organized IT labs and work areas. * Assist in acquiring network equipment, computers, and peripherals. * Research and recommend hardware and software solutions to meet agency needs. * Participate in ongoing training programs and maintain technical proficiency. * Support end-user training and provide guidance on technology use. * Work with vendor technical support to diagnose and resolve hardware/software problems. ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [How to TDD in legacy code](https://www.wearedevelopers.com/videos/309-how-to-tdd-in-legacy-code) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)