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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** The Spot - **Location:** Fort Lauderdale, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Engineering, Data Logging - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bb5f0d160856a668 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Quality data entry?, Do you have a High school diploma or GED?, role requires strong troubleshooting skills, attention to detail, and collaboration with internal teams to drive customer satisfaction, product reliability, and continuous improvement., * High school diploma or GED required; college degree preferred Experience: * Minimum of 2 years in a customer or product support role, preferably in a helpdesk or technical environment Skills & Abilities: * Proficiency with CRM systems and data entry * Strong attention to detail and commitment to quality standards * Ability to follow testing procedures, inspection checklists, and technical specifications * Experience with quality control, product testing, manufacturing, or assembly processes preferred * Ability to interpret technical drawings, schematics, and operating procedures is a plus * Strong written and verbal communication skills * Excellent problem-solving, organization, and time management skills * Self-starter with a team-oriented mindset * Basic mechanical aptitude and ability to use tools * Familiarity with electrical, plumbing, or mechanical systems is a plus * Willingness to travel up to 5% (including out-of-state and international travel) * Comfortable working on yachts, in confined spaces, and in warm/humid conditions Physical Requirements * Ability to lift and move up to 75 lbs unassisted * Regular activities include standing, walking, kneeling, crawling, and climbing * Requires full range of vision (close, distance, color, peripheral, and focus) Pre-Employment Requirements * Background check * Drug screening * MVR check (valid FL driver's license and clean driving record required) ## Description The Product Support Specialist plays a key role in supporting the Spot Zero brand by providing exceptional customer support, technical assistance, and product quality assurance. This position serves as a primary point of contact for customer inquiries while also performing factory testing and quality control inspections to ensure products meet company standards before shipment. The, Customer Support & Technical Assistance: * Serve as the first point of contact for customer inquiries (calls, emails, etc.) regarding Spot Zero products * Troubleshoot and resolve technical issues, guiding customers through initial steps and logging all interactions in the CRM system * Follow up on open cases and ensure timely communication and resolution * Collaborate with internal teams (Sales, Software Development QA, Engineering) to resolve escalated issues * Develop and maintain technical documentation and training resources * Escalate unresolved or complex issues to the appropriate manager or department Service Coordination & Field Support: * Schedule and coordinate remote troubleshooting sessions or in-field service visits * Occasionally perform on-site service (up to 5%), including maintenance, repairs, and customer training * Document all service activity from intake to resolution for future reference * Facilitate and track warranty-related service work Quality Control & Factory Testing: * Perform quality control inspections and operational testing of Spot Zero systems prior to shipment * Execute factory acceptance testing procedures to verify product performance, flow rates, pressure readings, water quality, and overall functionality * Inspect completed units for workmanship, assembly accuracy, cosmetic quality, and compliance with company standards * Document test results, quality inspections, and nonconformance findings using company quality systems and procedures * Troubleshoot and correct identified issues or coordinate with Production and Engineering teams to ensure timely resolution * Verify that all required accessories, documentation, and components are included prior to shipment * Identify recurring production or quality concerns and communicate findings to management to support continuous improvement initiatives * Assist in developing, maintaining, and improving quality control procedures, test protocols, and inspection standards * Support root cause investigations related to product failures, warranty claims, and customer feedback * Create and maintain training materials, videos, and technical resources as needed ## Related Videos - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) - [Developers Communities in San Francisco - WeAreDevelopers LIVE from Corgi Cafe](https://www.wearedevelopers.com/videos/2144-developers-communities-in-san-francisco-wearedevelopers-live-from-corgi-cafe) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)