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# Senior IT Service Desk Technician

- **Company:** Old Republic Risk Management
- **Location:** Brookfield, WI, United States (Remote available)
- **Experience:** Expert
- **Salary:** $80,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Network Troubleshooting, Software Maintenance, Office365, Software Troubleshooting, Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c66864f803da220c

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's or higher degree in IT, Computer Science, or a related field, and a minimum of four years of progressively responsible experience performing similar duties; an equivalent combination of education, training, and experience would also be considered in lieu of a formal degree.

 * Experience supporting Windows operating systems, printers, and mobile devices
 * Strong troubleshooting and problem-solving skills
 * Ability to work effectively in a fast-paced environment
 * Excellent communication and customer service skills
 * Commitment to delivering high-quality technical support

We're looking for someone who enjoys solving technical challenges, helping others succeed, and delivering exceptional service across the organization.

## Description

Old Republic Risk Management (ORRM) is seeking a Senior IT Service Technician to join our team in Brookfield, Wisconsin. In this role, you will serve as a key resource for IT support, helping employees resolve technical issues, maintain critical systems, and ensure a seamless technology experience across the organization., * Providing technical support to employees via phone and email

 * Troubleshooting hardware, software, and network issues
 * Setting up and deploying new workstations and devices
 * Managing user access and account administration
 * Supporting Microsoft 365 applications and Exchange environments
 * Maintaining system performance and technology standards

Once fully trained, this position offers a hybrid work schedule with the flexibility to work remotely two days per week.
Additional responsibilities include:

 * Managing systems management tools and appliances
 * Analyzing support trends and identifying improvement opportunities
 * Maintaining software and hardware inventories
 * Supporting employee onboarding and technology setup
 * Creating and maintaining technical documentation and procedures


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