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# Associate Support Technician

- **Company:** Ellucian
- **Location:** Reston, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Imaging Technology, IT Management, Microsoft Office, System Center Configuration Manager, Windows Desktop, Software Distribution, Patch Management
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3b191c1b45b7bc20

## About the Role

Do you have experience in macOS administration?, * Knowledge in the Windows OS and core desktop software configuration.

 * Technical skills designing, documenting and implementing projects.
 * Ability to triage systems down situations.
 * Solid understanding on mobile devices (iPhone, Android.)
 * Understanding of Mac, iOS configurations and support.
 * Understanding of the product flow patch management, software distribution/deployment and imaging technologies such as SCCM, IBM BigFix etc.
 * Knowledge of end user applications and hardware including: Microsoft Office, Crowdstrike AV, Cloud based storage platforms, Zoom Video Conferencing, Dell and Apple laptops

## Description

* Provide support to all Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams.
 * Expertise with the following: Windows desktop Operating Systems, Outlook, Network, MAC Systems, Video Conferencing, and Audio.
 * Maintains awareness of new and emerging technologies and products provided by IT.
 * Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages.
 * Communicate maintenance schedules, operational issues and impacts to IT management and business users.
 * Encourage communication of new ideas, solutions, suggestions and problems.
 * Provide feedback regarding IT methodologies, standards and industry leading practices.
 * Research and implement tools and technology that will enhance the way we provide services to our employees.
 * Ensures timely resolution/referral of employee's problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal.
 * Facilities support, including audio-visual systems.


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