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# IT Support Specialist

- **Company:** AURORA LOGISTICS, LLC
- **Location:** Aurora, IL, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Information Technology, Virtual Agents
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=032ab77a6df25348

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, The primary responsibility of the IT Support Specialist is to provide response-oriented support of customer requests and issues. The position requires some IT support experience, strong organizational skills, a deep commitment to customer satisfaction and a desire to participate in driving continual process improvement. Experience with scripting processes and working with AI agent prompts is a plus., * Bachelor's degree in CIS/CS or 2+ years working with customer support teams to resolve customer issues in a timely manner.

 * 4+ years Windows and Microsoft Office experience.
 * 2+ years working with cross functional teams to resolve customer issues in a timely manner.
 * Highly organized.
 * Ability to quickly acquire and master unfamiliar technical skills.
 * Good written and verbal communication skills.
 * Ability to prioritize and balance multiple tasks.
 * Willingness to research and figure out complex IT systems.
 * Excellent follow-through with minimal management.
 * Some experience scripting processes and working with AI agent prompts.
 * Ability to sustain high level of physical activity related to typing, seeing, hearing, repetitive motion, lifting, carrying, pushing, cartons which weigh up to 50 pounds is required.
 * Ability to sit, stand, twist, turn, bend, climb stairs, manual dexterity, and walking may be required, for entire shift duration.
 * You must be a U.S. Person as defined by the International Traffic in Arms Regulations (ITAR).

## Description

OpticsPlanet, Inc. is seeking a 1st Tier IT Support Specialist (Hybrid). You will be working closely with support engineers and their internal customers to ensure that IT support issues are addressed smoothly and efficiently., * Monitor ticket tracking system and respond to incoming requests for help via all supported methods, during all assigned time periods, in accordance with company policies and departmental procedures.

 * Serve as point of contact for reported incidents and drive these incidents to resolution.
 * Adhere to company and industry best practice standards for IT troubleshooting. This includes documentation, incident replication and trend analysis.
 * Create positive and flourishing relationships with internal customers.
 * Assist in the development of automated self-service processes.


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