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# IT Support Specialist

- **Company:** Del Toro
- **Location:** Miami, FL, United States
- **Contract:** Franchise
- **Skills:** Microsoft Windows, Artificial Intelligence, Microsoft Online Services, Microsoft Outlook, Business Process Modeling, Business Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Remote Access Technology, Microsoft SharePoint, TCP/IP, Scripting, Computer Networking Systems, Enterprise Software Applications, Office365, Information Technology, Restful APIs
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a39fcb3ec1d58b6c

## About the Role

Do you have experience in Customer communication?, Do you have a Associate's degree?, * Bilingual (English/Spanish)

 * Proven experience providing technical support in Windows-based environments.
 * Experience administering and supporting Microsoft 365 applications and services.
 * Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies.
 * Experience troubleshooting hardware, software, and enterprise applications in a corporate environment.
 * Hands-on experience with Python scripting and REST APIs.
 * Familiarity with IT support tools, ticketing systems, and technical documentation practices.
 * Strong analytical, troubleshooting, and problem-solving skills.
 * Ability to manage multiple priorities and work effectively in an SLA-driven environment.
 * Excellent communication and customer service skills.
 * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
 * Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus.

## Description

The IT Support Specialist is responsible for providing advanced technical support across the organization, ensuring the stability, security, and efficiency of end-user computing environments. This role supports Windows systems, Microsoft 365 applications, networking infrastructure, enterprise software, and service desk operations. The position also plays a key role in driving automation initiatives through Python scripting, REST APIs, and AI-driven solutions to improve operational efficiency., * Provide advanced technical support for Windows devices, printers, VPN connectivity, networking, and end-user computing issues.

 * Administer, support, and troubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
 * Manage, prioritize, and resolve Service Desk tickets in accordance with established procedures and service level expectations.
 * Create, update, and maintain technical documentation, knowledge base articles, and support procedures.
 * Assist with IT projects, including system upgrades, deployments, and infrastructure improvements.
 * Develop and maintain automation solutions using Python, REST APIs, and related technologies.
 * Identify opportunities to streamline processes through automation and AI-driven technologies.
 * Install, configure, maintain, and support enterprise software applications and business systems.
 * Collaborate with internal teams and vendors to ensure timely resolution of technical issues.
 * Maintain a high level of customer service while supporting end users across the organization.


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