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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Change Management Specialist - Salesforce - **Company:** Equifax - **Location:** Clayton, MO, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Scrum Methodology, Salesforce.Com, Apache OpenOffice, Data Management - **Published:** June 18, 2026 - **Apply:** https://equifax.wd5.myworkdayjobs.com/External/job/USA-Missouri---St-Louis---Clayton/Change-Management-Specialist---Salesforce_J00177642 ## About the Role * Bachelor's degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field. * 7+ years of dedicated experience in Change Management, IT Transformation, or Organizational Readiness. * Demonstrated experience managing the "people side" of change for large-scale enterprise system deployments, with a strong preference for Salesforce experience. * Deep understanding of change management tools, methodologies, and principles, such as the Prosci ADKAR model. What Could Set You Apart * Prosci Certification or a similar professional certification like CCMP. * Salesforce Certifications (e.g., Certified Salesforce Administrator) or a deep functional understanding of the ecosystem. * Experience managing or implementing Digital Adoption Platforms (DAPs) like Pendo, Spekit, or WalkMe. * Previous experience driving change within financial services, data management, or a B2B technology environment. * Agile/Scrum certification or Project Management Professional (PMP) credentials. ## Description Framework Development & Strategic Consulting * Designs, develops, establishes, and maintains a change management framework rooted in best practices. * Consults with project teams to identify root cause issues within established processes. * Assesses the impact of changes and provides guidance on communication plans. * Tactical Task: Leads Pre-Launch Change Impact Analyses to review Current vs. Future States and drafts targeted communication cadences (e.g., T-Minus 3 weeks teasers, WIIFM messaging). Cross-Functional Collaboration & Training (Translating Tech) * Works collaboratively with the Salesforce Experience Feature Owners and identifies customer and operational needs to support project execution. * Leads the facilitation of knowledge transfer to partners. * Translates complex technical system enhancements into user-friendly training materials and business processes. * Tactical Task: Partners with Enablement to develop role-based training content and "Just-in-Time" Quick Reference Guides (QRGs), attending User Acceptance Testing (UAT) with Salesforce Champions. Resistance Management & Process Improvement * Identifies resistance gaps and develops actionable solutions to address them. * Partners with senior leadership to eliminate barriers and ensure the execution of change management plans. * Facilitates the mapping of key business processes and suggests improvements. * Drives the change management strategy by prioritizing requests, determining scope, and developing risk mitigation strategies. * Tactical Task: Coordinates Hypercare channels (e.g., Slack/Teams) during Go-Live and hosts Open Office Hours post-launch to actively triage resistance and confusion. Performance Tracking & ROI Optimization * Drives awareness by leading the tracking, measurement, and reporting of project plan progress. * Develops reporting strategies, creates status overview summaries for senior leadership, and defines key performance indicators (KPIs). * Establishes KPIs, conducts readiness assessments, and tracks metrics to measure system ROI and user adoption. * Tactical Task: Monitors Salesforce adoption dashboards alongside Sales Ops to identify lagging teams and partners with Sales Managers for targeted 1:1 coaching. ## Related Videos - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Coffee with Developers - Cassidy Williams - ](https://www.wearedevelopers.com/videos/912-coffee-with-developers-cassidy-williams) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)