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# IT Support Analyst

- **Company:** London Approach
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Salary:** $56,160.0 - $58,240.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, TCP/IP, Office365, User Administration
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7d2663950ded83d5

## About the Role

* A+ Certification required.
 * 3+ years of IT support experience in a professional environment (corporate, academic, or healthcare setting preferred).
 * Strong working knowledge of Windows 10/11, Microsoft 365, and common business applications.
 * Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP).
 * Excellent communication, organization, and problem-solving skills.
 * Ability to lift up to 40 lbs. and perform occasional hardware moves or setups.
 * Must be able to work onsite Monday-Friday, 8:00 AM - 5:00 PM.

## Description

We're seeking a motivated IT Support Specialist to join our Philadelphia office. This is a full-time, onsite position providing hands-on technical support to internal users in a professional business environment. The ideal candidate is someone who enjoys troubleshooting, communicating with end users, and ensuring reliable day-to-day technology operations., * Provide Tier 1-2 technical support for desktop, laptop, and peripheral devices.

 * Troubleshoot hardware, software, and networking issues in a Windows-based environment.
 * Install, configure, and maintain user workstations, printers, and related IT equipment.
 * Support Office 365 applications, VPN access, and basic Active Directory tasks (password resets, account provisioning).
 * Track, document, and resolve support requests via the ticketing system.
 * Assist with new employee setups, imaging, and hardware refreshes.
 * Escalate complex issues to higher-level engineers as needed, ensuring timely resolution and communication.
 * Maintain high standards of professionalism, customer service, and confidentiality.


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