> Markdown version of [/jobs/ext/570941-business-application-support-specialist](https://www.wearedevelopers.com/jobs/ext/570941-business-application-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Application Support Specialist - **Company:** Garda World Security Corporation - **Location:** St. Louis, MO, United States - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Business Software, Cyber Security, Data Sharing, Human Resources Information System (HRIS), Issue Tracking Systems, Interoperability, Productivity Software, Data Streaming, Performance Monitor - **Published:** June 12, 2026 - **Apply:** https://www.juju.com/job/00000000g7cett ## About the Role + Proven work experience in application support or a similar technical support role, preferably in a business or enterprise environment. + Strong technical knowledge and proficiency in supporting a wide range of applications, including enterprise resource planning (ERP), customer relationship management (CRM), human resources management systems (HRMS), and productivity tools. + Experience with incident management tools, service desk software, and ticketing systems for efficient issue tracking and resolution. + Excellent problem-solving and analytical skills, with the ability to think critically and apply logical reasoning to troubleshooting and resolve application-related issues. + Exceptional customer service skills, with a strong ability to communicate technical concepts to non-technical users effectively. + Ability to work independently and collaboratively in a fast-paced environment, with a customer-centric mindset and a focus on meeting service-level agreements. + Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple assignments, and meet deadlines. + Authorized to work in the United States + Able to pass an extensive screening process Your Skills and Competencies: Competencies: + Hands-on Approach + Problem Solving + Consultation + Relationship Management + Resilience Ideal Skills, Characteristics, & Experiences: + Process-driven mentality + Highly organized + Self-motivated with a high sense of urgency + Stable, progressive work history + Excellent communication skills + Acts with integrity + Resilient and adaptable + Willingness to get involved in all aspects of the business ## Description As a Tier 2 Application Support Specialist, you'll provide advanced technical support for critical business applications used across our security operations. You'll troubleshoot and resolve complex issues, ensure application reliability, and collaborate with internal teams and vendors to maintain seamless performance. Your role is key to minimizing disruptions, enhancing user experience, and supporting secure, efficient operations through proactive monitoring, documentation, and user training., + Serve as Tier 2 escalation for all application-related inquiries, issues, and support requests from end-users across the organization + Provide timely and effective technical support to troubleshoot and resolve application-related problems, ensuring minimal disruption to business operations. + Diagnose and escalate complex technical issues to appropriate teams or vendors, coordinating efforts to reach a resolution within defined service level agreements (SLAs). + Collaborate closely with vendors and internal teams to investigate, reproduce, and resolve application bugs or errors, documenting solutions and maintaining a knowledge base. + Conduct root cause analysis of application incidents and implement preventive measures to minimize future occurrences. + Develop and maintain user guides, knowledge base articles, and documentation to facilitate self-help and enhance user proficiency in utilizing applications. + Provide training and orientation to new users on application features, functionality, and best practices, promoting user adoption and satisfaction. + Proactively monitor application performance, availability, and capacity, identifying and addressing potential issues before they impact users. + Collaborate with cross-functional teams to support integration efforts, data exchanges, and interfaces between applications, ensuring seamless data flow and system interoperability. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Smart City, Smart Mobility](https://www.wearedevelopers.com/videos/954-smart-city-smart-mobility) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Beyond Gut Feelings: The Rise of Data-Driven HR](https://www.wearedevelopers.com/videos/1326-beyond-gut-feelings-the-rise-of-data-driven-hr) - [Building Accountability in Agentic AI](https://www.wearedevelopers.com/videos/100046-building-accountability-in-agentic-ai) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)