> Markdown version of [/jobs/ext/571039-noc-technician-i](https://www.wearedevelopers.com/jobs/ext/571039-noc-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician I - **Company:** Cable One, Inc. - **Location:** United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Modems, Networking Basics, Network Monitoring, SAP Sales and Distribution, Computer Network Operations, Coax, Cisco - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=46922a6cb50e163d ## About the Role Do you have experience in Customer communication?, * At least 3 months related experience or training. Experience in a Network Operations environment preferred. * Must be flexible and able to work alternate shifts as required to support the 24/7 operation. * Must be able to work under pressure. * Cisco Certified Technician (CCT) preferred. * A working knowledge of modems and basic networking preferred. ## Description At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. In this role you will be responsible for proactive and reactive network monitoring of Cable One backbone entities and HFC (Hybrid Fiber Coaxial) Network. You will act as the first contact for the NOC by responding to calls and email from field personnel, associates, and commercial customers. You will utilize analytical and problem-solving skills to identify and escalate issues to networking specialists, product technology operations, and local system technical operations teams by performing fundamental network operations functions. What you will do to contribute to the company's success * Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system. * Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues. * Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner. * Ensure proper escalation to technology operations teams and local system technicians. * Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues. * Maintain a detailed cause and resolutions log of customer and associate-related incidents. * Ensure that the handover to next shift is up-to-date and communicated at the end of the shift. * Confirm network events and issues are identified and properly escalated to the responsible management levels., * Committed: Values each and every customer, while working hard to keep their business and support our communities. * Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. * Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. * Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating games to make the web fun again](https://www.wearedevelopers.com/videos/1237-creating-games-to-make-the-web-fun-again) - [The day the chatbot asked for sudo](https://www.wearedevelopers.com/videos/100038-the-day-the-chatbot-asked-for-sudo) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The CAMARA Project: How Telcos Collaborating Improves Developer Experience](https://www.wearedevelopers.com/magazine/671-the-camara-project-how-telcos-collaborating-improves-developer-experience)