> Markdown version of [/jobs/ext/571732-it-operations-analyst](https://www.wearedevelopers.com/jobs/ext/571732-it-operations-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Analyst - **Company:** Ecolab - **Location:** Eagan, MN, United States - **Experience:** Experienced - **Salary:** $74,700.0 - $112,200.0 - **Contract:** Permanent contract - **Skills:** Decision Support Systems, Information Technology Operations, Knowledge Management, Runbook, SolarWinds (Software), Servicenow - **Published:** June 20, 2026 - **Apply:** https://www.juju.com/job/00000000g9gyut ## About the Role Bachelor's degree 2 years' experience in a monitoring and escalation role ServiceNow experience Experience with event/monitoring and collaboration tooling, including SolarWinds, ThousandEyes, and xMatters No Immigration Sponsorship available Preferred Qualifications: 5 years of Major Incident Management experience 5 years of ServiceNow experience 5 years of experience with event management and monitoring practices 5 years of SolarWinds, ThousandEyes and xMatters experience Experience leading major incidents, including facilitation, decision support, and stakeholder communications Demonstrated leadership skills, including driving alignment across teams during high-severity events Experience contributing to knowledge management (runbooks, knowledge articles, and process documentation), Bachelor Degree ## Description Ecolab is seeking an IT Operations Analyst to to lead incident response and drive service restoration across critical technologies and business services. This role partners closely with operations, engineering, and leadership teams to coordinate communications, manage escalations, and improve incident management practices., Own and lead Major Incident Management (MIM) bridge calls from detection through resolution. Coordinate triage, assignment, and escalation across technical teams to restore service quickly and safely. Manage stakeholder communications, including status updates, timelines, and impact summaries. Leverage monitoring and event management tooling to identify, correlate, and track incidents (e.g., SolarWinds, ThousandEyes). Use ServiceNow to create, manage, and report on incidents, major incidents, and related records. Support knowledge management by ensuring timely creation and maintenance of runbooks and knowledge articles. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) - [How to be balanced in a software development team](https://www.wearedevelopers.com/videos/66-how-to-be-balanced-in-a-software-development-team) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)