> Markdown version of [/jobs/ext/571779-infrastructure-capital-projects-it-technical-support-i-airports-ans](https://www.wearedevelopers.com/jobs/ext/571779-infrastructure-capital-projects-it-technical-support-i-airports-ans). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Infrastructure & Capital Projects - IT Technical Support I - Airports, ANS

- **Company:** Accenture
- **Location:** Los Angeles, CA, United States
- **Experience:** Starter
- **Salary:** $78,000.0 - $86,000.0
- **Contract:** Permanent contract
- **Skills:** Information Technology, Zendesk, Servicenow
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2cd978f1ca1fc65a

## About the Role

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more

 * Must be able to lift at least 40lbs, * Relevant Professional Licensure & Certifications preferred
 * Ability to organize short and long-term tasks and communicate status of tasks with clients and management
 * Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience
 * Ability to work with others
 * Self-starter with results driven focus
 * Capability to assume additional responsibilities
 * Demonstrated experience managing data coordination and conversion projects

## Description

* You'll answer incoming customer emails to the Help Desk.
 * You'll follow established procedures to diagnose and troubleshoot system issues.
 * You'll analyze, determine, and document reported production outages/incidents.
 * You'll determine severity, impact, and nature of incidents. Escalate as needed.
 * You'll communicate clearly with other team members.
 * You'll submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
 * You'll complete onboarding or offboarding functions for staff being mobilized or demobilized.
 * You'll perform hardware and software installations.
 * You'll oversee deployments and relocations of staff at various locations throughout the airport footprint.
 * You'll provide IT support at Division-wide sponsored events.
 * You'll provide on-the-job training to new department staff members.
 * You'll provide computer orientation to new staff.
 * Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.


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