> Markdown version of [/jobs/ext/571789-it-help-desk-assistant](https://www.wearedevelopers.com/jobs/ext/571789-it-help-desk-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Assistant - **Company:** AMERICAS LIFE FINANCIAL LLC - **Location:** Lincoln, NE, United States - **Experience:** Starter - **Salary:** $46,800.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Business Software, Information Technology Operations, Azure Active Directory, Software Engineering, Peripherals, Information Technology, Laptops - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8b5031ed69126e55 ## About the Role Do you have experience in Vendor communication?, Do you have a Associate's degree?, * Technical Aptitude Foundational understanding of computers, operating systems, and common business applications; willingness to learn new technologies. * Problem-Solving Skills Ability to follow established procedures to troubleshoot and resolve routine technical issues. * Communication Skills Clear and approachable communication style with the ability to explain technical concepts to non-technical users. * Customer Service Orientation Strong focus on delivering a positive support experience with patience and professionalism. * Attention to Detail Accurately documents issues, resolutions, and asset tracking information. * Time Management Ability to manage multiple basic support requests while prioritizing urgent issues appropriately. Required Education and Experience * Associate's degree in Information Technology or related field preferred, or * 0-2 years of experience in a technical support, customer service, or help desk environment * Relevant certifications such as CompTIA A+ are a plus but not required Supervisory Responsibility This position has no supervisory responsibilities. ## Description American Life is a rapidly growing financial services holding company and seeks a motivated, detail-oriented, and service-driven individual to join us as an IT Help Desk Assistant. We operate as a modern insurance-holding company focused on long-term growth. Our objective is to foster and cultivate our relationships to sell and administer annuity products through third-party independent marketing organizations (IMOs)., The IT Help Desk Assistant provides first-level (Tier 1) technical support to internal employees and assists with maintaining the company's day-to-day IT operations. This entry-level role focuses on resolving routine technical issues, supporting hardware and software needs, and ensuring a positive user experience for both onsite and remote employees. The position works under close supervision and escalates more complex issues to senior IT staff or external vendors as needed., * Provide timely first-level technical support for basic hardware, software, and network-related issues for onsite and remote employees. * Respond to user inquiries via phone, email, or in-person and ensure prompt follow-up through resolution. * Create, document, and track service requests and incidents within the help desk ticketing system. * Assist with installation, configuration, and support of company-approved software and hardware, including desktops, laptops, printers, and peripherals. * Perform routine troubleshooting and minor repairs on PCs, laptops, monitors, and printers. * Assist with Entra ID/Azure AD tasks such as account setup for new hires, password resets, and account deactivations. * Maintain and support printers, including coordinating vendor service or repairs as needed. * Track and maintain inventory of IT assets, including hardware and software lifecycle updates. * Escalate unresolved or complex technical issues to appropriate internal teams or external support providers. * Support system updates, patches, and basic maintenance activities as directed. * Provide basic user guidance on standard applications, systems, and IT best practices. * Collaborate with IT team members to support ongoing technology initiatives and process improvements. * Adhere to company policies, standards, and security protocols when handling IT systems and data. * Other duties as assigned. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)