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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist, Associate - **Company:** Georgia State University - **Location:** Newton, GA, United States - **Salary:** $43,100.0 - $51,800.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Bioinformatics, Issue Tracking Systems, Microsoft Office, Information Technology, Servicenow - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f31d44b08ac2283f ## About the Role Do you have experience in Zoom?, Do you have a Bachelor's degree?, Bachelor's degree and one year of related experience; or a combination of education and related experience., * Strong customer service skills * Proven communication and interpersonal skills. * Efficiency in Microsoft Office Suite * ServiceNow experience * Experience in IT/AV enabled spaces * Experience working in educational settings * Experience providing technical support * IT Infrastructure Library (ITIL) Foundation certification * Excellent work ethic ## Description Georgia State University's Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated IT Support Specialist, Associate. Under the supervision of the Assistant Manager, Learning Environments, the IT Support Specialist, Associate is responsible for delivering timely troubleshooting and technical assistance for classroom technology to ensure minimal instructional disruptions. This role also provides on-demand, in-person support to faculty and students for classroom technology, resources, and academic assistance. The ideal candidate will possess knowledge in ServiceNow or similar ticketing systems, Windows and/or Mac-based experience. Experience working with Crestron and Q-SYS are highly desired., The scope of responsibilities for this position will include but is not limited to the following essential duties: Technical Support * Report status of technology issues through various tools such as ServiceNow, Zoom, Microsoft Teams and other communication tools. * Support resolution of Help Tickets for technology requests or incident reports. Inventory Management * Procurement and maintenance of products, supplies and inventory lists including surplus. Customer Engagement and Technology Demonstration * Provide equipment demonstrations of device and services including tours of Information Technology (IT)/Audio-Visual (AV) enabled spaces. * Maintain customer and Vendor relationships. Team Coordination * Direct student and temporary employee support of IT/AV enabled spaces. Operational Support and Additional Duties * Perform other related duties as assigned. * Some moderate to heavy lifting, as needed. * Flexible and evening hours, as needed. * Occasional travel to satellite campus, as needed., To be fully considered for this position, all candidates at the time of submission must submit the following documents that clearly provide proof of education and relevant experience. * A complete and accurate GSU application * Resume * Three professional references. One must be a current or former supervisor., Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background CheckSuccessful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! 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