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# Content Administrator - SERVPRO

- **Company:** Llc (green)
- **Location:** Buena, NJ, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Warehouse Management Systems
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=272a430bc1cca173

## About the Role

Do you have experience in Lift truck?, Do you have a High school diploma or GED?, * High school diploma or equivalent required; administrative or business background preferred.

 * Previous SERVPRO or restoration industry experience strongly preferred.
 * Strong organizational and time-management skills.
 * Excellent written and verbal communication skills.
 * Proficient in Microsoft Office and SERVPRO job management systems and estimating platforms (DASH, Xactimate, etc).
 * Forklift certification required (or ability to pass certification) within 30 days of hire.
 * Ability to handle sensitive situations and maintain confidentiality.
 * Detail-oriented with strong follow-through.
 * Spanish bilingual skills are a plus.
 * Must be able to successfully pass a background screening and drug test, in accordance with company policy and applicable law.

Physical & Work Environment Requirements

 * Ability to work in office and warehouse environments.
 * Occasional lifting (up to 25 lbs.) and standing/walking in warehouse or job sites.
 * Exposure to disaster sites (fire, water, mold) may occur.

Performance Expectations

 * Accurate and timely job documentation.
 * Consistent communication with customers and internal teams.
 * Compliance with SERVPRO standards and company procedures.
 * Professional, customer-focused demeanor.

## Description

The Content Administrator supports SERVPRO contents operations by managing documentation, inventory, scheduling, and communication related to contents pack-outs, cleaning, storage, and pack-backs. This role ensures accuracy, compliance with SERVPRO standards, insurance requirements, and internal procedures while providing excellent customer service., Administrative & Documentation

 * Create, maintain, and audit contents inventories using SERVPRO-approved systems (e.g., DASH, Contents Pro, or equivalent).
 * Ensure proper documentation for pack-outs, cleaning, storage, and pack-backs.
 * Upload and maintain photos, notes, and job documentation in job management systems.
 * Prepare job files for billing and review prior to submission.
 * Estimating and uploading of projects

Scheduling & Coordination

 * Assists with scheduling contents crews for pack-outs, pack-backs, and cleaning activities.
 * Coordinate with operations/production managers, Contents Manager, crew chiefs, subcontractors, and warehouse staff.
 * Track job progress and update internal systems accordingly.

Customer & Adjuster Communication

 * Serve as a point of contact for customers regarding contents questions and scheduling.
 * Communicate with insurance adjusters as needed to provide inventories, documentation, and updates.
 * Handle customer concerns professionally and escalate issues when necessary.

Inventory & Warehouse Support

 * Track contents locations (on-site, warehouse, off-site storage).
 * Maintain chain-of-custody records for customer belongings.
 * Assist with warehouse organization, labeling, and inventory accuracy.

Billing & Compliance

 * Assist with invoicing and billing support related to contents services.
 * Ensure compliance with SERVPRO standards, insurance guidelines, and company policies.
 * Support audits and quality control reviews.


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