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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** OFFSHORE HCL GLOBAL SYSTEMS INDIA PRIVATE LIMITED - **Location:** Middletown, CT, United States - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Identity and Access Management, Microsoft Office, Remote Access Technology, Remote Service Software, CompTIA Strata - PC Hardware Technology Engineer, User Administration, User Accounts - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5f99b3699456971b ## About the Role Do you have experience in Internal employee customer service?, * Minimum of 1 year of experience in a Help Desk, Technical Support, Desktop Support, or IT Support role. * Experience installing and supporting PC hardware and software. * Experience providing technical support via phone, remote support tools, or in-person. * Strong customer service and communication skills. * Excellent attention to detail and ability to follow established procedures., * Experience with user account administration and access management. * Familiarity with Microsoft Active Directory. * Experience supporting Windows 10 and Windows 11 environments. * Experience with Microsoft Office 365. * Experience with device management, device imaging, and hardware troubleshooting. * Experience supporting enterprise users in a professional environment. ## Description We are seeking a customer-focused and detail-oriented Help Desk Technician to support the Connecticut Department of Children and Families (DCF). This role will provide Level 1 technical support to agency employees and assist with user account administration for critical child welfare systems that support thousands of staff members across the state. This is an excellent opportunity for an IT professional who enjoys troubleshooting technical issues, supporting end users, and working in a mission-driven environment that helps improve outcomes for children and families throughout Connecticut. What You'll DoTechnical Support * Provide Level 1 help desk support via telephone, remote access, and in-person assistance. * Troubleshoot hardware, software, and system access issues. * Escalate complex technical issues to appropriate support teams when necessary. * Deliver exceptional customer service while resolving user requests and incidents. User Account Administration * Review and process user access requests, account changes, and account maintenance forms. * Verify documentation for accuracy and completeness. * Create, modify, and maintain user accounts across agency systems. * Ensure all user administration procedures are followed according to agency policies. * Maintain proper records and documentation of completed requests. Customer Support & Collaboration * Assist employees with completing required access forms and documentation. * Communicate with agency supervisors and other state agencies regarding account requests and system access. * Maintain a high level of professionalism and responsiveness when supporting end users. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)