> Markdown version of [/jobs/ext/571831-help-desk-technical-support-specialist-in-office-san-diego](https://www.wearedevelopers.com/jobs/ext/571831-help-desk-technical-support-specialist-in-office-san-diego). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technical Support Specialist - In Office San Diego - **Company:** Mycre, Inc. - **Location:** San Diego, CA, United States - **Salary:** $56,160.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Proxmox, Active Directory, Apple Products, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Microsoft Software, Windows Servers, Network Architecture, Backup and Restore, Windows Desktop, Data Logging, Computer Networking Systems, Office365, Information Technology, Malware Detection, Network Server, Vmware - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2a4200b04499d4de ## About the Role Do you have experience in WAN?, Do you have a High school diploma or GED?, 2 year experience in technical support Experience with a managed service provider a plus Minimum High School Diploma or GED, higher level degree preferred Ability to lift 50lbs with assistance and carry 25-30lbs on occasion Preferred Skills * 2+ years supporting Windows Desktop Environment * 1+ years experience with Windows Server Administration * Working knowledge of Active Directory * Client VPN installation and support * Desktop AV and anti-malware administration and resolution * Familiarity with Apple products helpful but not required * Experience with VMware, ProxMox helpful but not required * Experience with Microsoft Office and Microsoft O365 Support * Experience with On-Premises Exchange helpful * Experience with Backup Recovery Procedures * Solid understanding of network troubleshooting techniques * Familiarity with SSL Certificates, DNS troubleshooting * Mobile Device Support * Previous experience with AutoTask a plus but not required ## Description Help Desk Support Staff need to have great troubleshooting and problem-solving skills coupled with excellent interpersonal skills and a customer-friendly attitude. In addition, candidate must have strong technical skills in desktop support, networking systems and LAN/WAN troubleshooting. The ideal candidate would also be a self-motivated team player with an excellent phone manner. This is an in-office position not remote work. Job Description Client Facing Roles and Responsibilities: Responsibilities include, but are not limited to the following: * Taking initial telephone or email inquiries, enter all work as service tickets * Troubleshooting and managing relatively simple hardware, software, or network problems * Logging call activity and accurately posting billable hours to ticket tracking system * Providing on-site, remote and telephone support for technical issues and user concerns related to client terminals, workstations, servers, printers, networks, and vendor specific applications and equipment. * Basic technical support at the network level: WAN and LAN connectivity * Communication with customer's staff as required: keeping them informed of incident progress * IT support relating to issues with internal systems and network infrastructure * Support services for Microsoft applications including Office 365 * Documenting maintenance and inventory of all computer systems and network infrastructure * Performing Backup checks and setting up Backup jobs if needed * Resolving more complex issues requiring detailed systems and applications knowledge whenever possible * Recognizing and escalating more difficult problems to Engineering support if needed * Use creativity and innovation to recommend automation and streamlining of processes and procedures Internal Roles and Responsibilities: * Participate in on-call rotation responsibilities. * Ability to communicate effectively & work well in a team environment * Input and maintain client network and application documentation . ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)