> Markdown version of [/jobs/ext/571880-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/571880-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** EOS Inc.
- **Location:** Austin, TX, United States
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, Virtual Private Networks (VPN), Multi-protocol Systems, Wide Area Networks, Office365, Information Technology, Zendesk, Servicenow
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=16e52d2ca26a9f5d

## About the Role

Do you have experience in Digital signal processing (DSP) system configuration?, * Experience in an IT Engineer/Technician role with exposure to AV environments.

 * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.).
 * Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
 * Proven ability to work and deliver effectively within defined measures of success.
 * An analytical and pragmatic problem-solving focus., * Degree in Information Technology, Audio Engineering, or related subject / equivalent experience.
 * Recognised professional IT or AV qualifications (e.g., Crestron, Extron, Q-SYS, Biamp Tesira, Shure certifications).
 * Helpdesk experience (Freshdesk, Service Now etc)
 * Experience with the O365 suite of applications and tools.
 * Experience of WAN technologies such as MPLS and site-to-site VPN.
 * Experience of SD-WAN, internet breakout, and web-filtering technologies.
 * Experience supporting enterprise AV ecosystems including video conferencing platforms, room scheduling systems, and networked AV devices.

## Description

* Provide first-line contact to clients via phone, email, and remote VPN access.
 * Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults.
 * Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments.
 * Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions.
 * Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices.
 * Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose.
 * Maintain infrastructure resilience, backup, and recovery.
 * Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs.
 * Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams.
 * Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans.
 * Identify and develop opportunities for continuous improvement across IT and AV environments.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)

## Related Articles

- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023)