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# ServiceNow Knowledge Management Specialist

- **Company:** RELEADY, LLC
- **Location:** Tukwila, WA, United States
- **Experience:** Experienced
- **Salary:** $93,600.0 - $118,560.0
- **Contract:** Temporary contract
- **Skills:** Configuration Management Databases, Configuration Management, Enterprise Content Management, Knowledge Management, Metadata, Metadata Standards, Servicenow
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d6123b5442ce9b16

## About the Role

Do you have experience in ServiceNow?, * Three or more years of experience in knowledge management, technical writing, or ITSM-related content roles.

 * Hands-on experience with ServiceNow, including the Knowledge Management module.
 * Demonstrated experience consolidating or migrating content from multiple source systems into a single platform.
 * Strong technical writing skills with a portfolio of knowledge articles, SOPs, or similar structured content, and experience designing or applying taxonomy, metadata, and content governance standards.
 * Comfort interviewing SMEs and translating technical, undocumented knowledge into clear written content.
 * Preferred: KCS methodology or certification, ITIL v3/v4 Foundation, exposure to CMDB concepts, and experience in regulated, mission-critical, or high-availability operational environments.

## Description

Knowledge Consolidation & Migration

 * Assess and inventory existing knowledge content across multiple legacy repositories, including intranet knowledge tools, shared drives, wikis, team notebooks, and standalone documents.
 * Migrate, rewrite, and reorganize legacy articles into ServiceNow Knowledge Management, improving clarity, accuracy, and findability.
 * Identify duplicate, outdated, or conflicting content and drive consolidation toward a single source of truth.

Knowledge Governance & Taxonomy

 * Define and enforce knowledge article taxonomy, metadata standards, and content templates.
 * Establish clear ownership models, audience definitions, and review cadences for each article type, and distinguish knowledge articles from runbooks and other documentation.
 * Support quality scoring and audit processes that keep content accurate through continuous maintenance rather than large periodic cleanups.

Content Authoring & SME Partnership

 * Partner with subject matter experts and engineers through interviews, workshops, and shadowing to capture tribal knowledge.
 * Write clear, structured, actionable knowledge articles and troubleshooting guides designed for rapid issue resolution.
 * Support inline feedback and continuous-update workflows so knowledge stays current as part of normal operations.

Cross-Functional Alignment

 * Coordinate with ITSM process teams to clarify boundaries between knowledge articles, operational runbooks, and business continuity documentation.
 * Partner with configuration management (CMDB) stakeholders to reduce redundant documentation and leverage existing structured data, and strengthen linkage between knowledge content and incident/request workflows.


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