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# IT Support Technician

- **Company:** WhoodenTech, LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Asana, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Azure Active Directory, TCP/IP, Wi-Fi Technology, Peripherals, Microsoft InTune, Information Technology, Slack, Gsuite, Dropbox
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d3c97db8d0871471

## About the Role

Do you have experience in macOS administration?, * 3 or more years in IT support, helpdesk, or desktop support.

 * Degree in Computer Science, IT, or a related field.
 * Certifications such as CompTIA A+, Network+, Microsoft 365 Endpoint Administrator, or ACSP.
 * Strong skills with Windows 11 and macOS in a business setting.
 * Working knowledge of PowerShell, Active Directory, Azure AD, and Intune.
 * Hands-on experience with Microsoft 365 and Google Workspace.
 * Solid grasp of networking basics: TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
 * Experience with RMM and PSA ticketing tools.
 * Excellent written and verbal communication.
 * Ability to juggle several client environments without losing attention to detail.
 * Discretion with confidential client information.
 * Based in or near New York City. Must be authorized to work in the United States.

Nice to Have

 * Prior experience at a Managed Service Provider.

## Description

We are hiring an experienced IT Support Technician to join our team. You will serve as a primary point of contact for our clients, delivering responsive, high-quality technical support across Windows and Mac environments. You will manage your own ticket queue, communicate directly with clients, and be trusted to resolve issues with a high degree of independence. Work is performed on-site at client locations and our office across New York City.

Principal Responsibilities

 * Provide Tier 1 and Tier 2 support across Windows 11 and macOS.
 * Manage users, groups, and permissions in Active Directory, Azure AD, and Microsoft 365.
 * Deploy Group Policy Objects and use PowerShell to automate routine tasks.
 * Image and configure workstations for new hires.
 * Own your ticket queue with a focus on first-contact resolution and clear documentation.
 * Support Microsoft 365, Google Workspace, Slack, Monday.com, Dropbox, and Zoom.
 * Troubleshoot hardware, software, network, and connectivity issues.
 * Set up printers, peripherals, and conference room AV.
 * Support iOS and Android mobile devices.
 * Maintain asset inventory, licensing records, and client runbooks.
 * Handle employee onboarding and offboarding, including provisioning and equipment recovery.
 * Escalate complex issues while owning client communication throughout.


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