> Markdown version of [/jobs/ext/572327-enterprise-data-collection-edc-specialist](https://www.wearedevelopers.com/jobs/ext/572327-enterprise-data-collection-edc-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Data Collection (EDC) Specialist - **Company:** Flex Technologies, Inc. - **Location:** Mesa, AZ, United States - **Contract:** Permanent contract - **Skills:** Microsoft Excel, DataOps, Enterprise Data Management, Data Processing, Connectivity Problems, Data Management, Servicenow - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c16414f47dda4445 ## About the Role Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * High School Diploma or equivalent * Prior experience in customer support, service, or operations * Experience with basic troubleshooting and structured problem-solving * Strong written and verbal communication skills * High attention to detail with the ability to manage a steady workload * Ability to work independently and follow processes through to resolution * Strong technical aptitude and comfort working with data and system Preferred Qualifications * Experience supporting customer accounts with multiple locations or moderate complexity * Strong Excel skills (data handling, reporting, and analysis) * 1+ year of customer service or call center experience * Experience working in a hybrid environment * Experience with systems such as Printanista, E-Automate, ServiceNow, or similar platforms * Interest in expanding troubleshooting skills and technical responsibilities What Success Looks Like * You manage your workload independently with minimal direction * You quickly learn new tools and navigate multiple systems confidently * You approach troubleshooting logically and follow issues through to resolution * You adapt to changing priorities and customer environments * You communicate clearly and professionally with customers and internal teams ## Description FlexTG is seeking a detail-oriented and tech-savvy Enterprise Data Collection (EDC) Specialist to join our team. In this role, you'll be responsible for ensuring accurate and reliable fleet data collection and reporting across enterprise customer environments. You will play a key role in supporting onboarding, troubleshooting, and ongoing data operations while delivering a seamless customer experience. This is a great opportunity for someone who enjoys working with data, solving technical issues, and operating in a fast-paced, tech-driven environment., * Fleet Reporting & Data Management * + Manage and maintain accurate fleet reporting for assigned customer accounts + Monitor device connectivity to ensure consistent and reliable data collection + Identify reporting discrepancies and take appropriate action to resolve them * Troubleshooting & Diagnostics * + Perform structured troubleshooting to resolve data collection and reporting issues + Follow established workflows to diagnose and fix connectivity problems + Escalate complex or recurring issues to senior or cross-functional teams as needed * Customer Support & Onboarding * + Lead onboarding calls for new and existing customers + Provide guidance on reporting behavior, device status, and best practices + Support onboarding for standard customer environments * Documentation & Continuous Improvement * + Document customer interactions, reporting trends, and issue resolutions + Identify recurring issues and escalate patterns or opportunities for improvement + Contribute feedback to improve processes and workflow efficiency * Cross-Functional Collaboration * + Partner with Sales, CRM teams, and internal stakeholders to ensure a seamless customer experience + Support ongoing reporting needs and internal communication across teams ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)