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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Quality Assurance Technician II, Manufacturing Operations - **Company:** Serta Simmons Bedding, LLC - **Location:** Monroe, OH, United States - **Experience:** Starter - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Spreadsheets, Microsoft PowerPoint, Statistical Process Control (SPC) - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9af72ba22a17639d ## About the Role Do you have experience in Spreadsheets?, Do you have a High school diploma or GED?, * Results Focus; Project Management; Teamwork * Quality; Problem Solving/Analysis; Continuous Improvement * Productivity Improvement; Process Excellence * Organized, logical, and process-oriented thinking * Clear written, verbal, and presentation skills * Customer focus; Adaptability; Drive for continuous improvement, * High school diploma or GED * 1-3 years in manufacturing * 2-3 years in a quality role * Proficiency in Microsoft Word, Excel, and PowerPoint * Ability to read, write, and speak English * Age 18 or older Preferred * Associate's degree in Manufacturing, Quality, Statistics, Engineering, Business, or related field * Lean training/certification * Certified Six Sigma Yellow or Green Belt (or willingness to pursue) Your collaboration network Plant Manager; CI & QA Manager; Material Manager; Production Manager; Production Supervisors; Maintenance Techs; Production Scheduler; HR, * Troubleshooting * 5-Why (Root Cause Analysis) * Kaizen * Manufacturing environment experience * Microsoft Excel Machines & technologies you'll use: * Coordinate Measuring Machine (CMM) * Calipers and Micrometers * Quality Control Software ## Description You start your shift on the production floor, scanning dashboards and control charts to spot trends before they become issues. A process audit leads to a quick huddle where you walk the team through a 5-Why. Later, you verify CTQs, update line metrics, and coach associates on error-proofing. In the afternoon, you dig into supplier data, escalate a corrective action, and document findings from a plant trial-closing the loop with a clear, data-backed report. Safety is woven through it all, as you model OSHA-aligned practices and help cultivate a culture where quality and safety go hand-in-hand., * Provide hands-on quality support in a multi-shift, high-volume environment; build a customer-first quality mindset using data capture, process monitoring, root cause analysis, and corrective action. * Champion a strong safety culture and support training and policy adherence aligned to OSHA to prevent workplace injuries. * Execute quality management system audits along with process and product audits. * Lead structured RCAs and drive corrective actions to closure. * Maintain line-level quality dashboards/metrics and engage in regular quality reviews. * Oversee and verify CTQs, SPC, and error-proofing controls across operations. * Collect, analyze, and communicate quality data; participate in cross-functional improvement projects. * Train plant associates on QMS and TQM concepts and best practices. * Identify, report, and escalate supplier quality issues; manage supplier RCAs and follow-up actions. * Participate in plant trials, produce concise reports, and recommend improvement ideas. * Advance site-wide continuous improvement to raise customer quality performance. * Support SSB corporate quality initiatives and standards. How you'll deliver * Process control methods: SPC, error-proofing, monitoring, and process improvement. * Use of measuring tools: calipers, tape measure, and carpenter's square. * Auditing skills from execution to reporting and corrective action tracking. * A results-driven mindset with strong urgency. * Root cause methodologies: 5-Why, fishbone, A3, and QPS. * Focus on supplier quality, internal quality KPIs, and employee quality training. ## Related Videos - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Quality Strategy with a side of Swiss Cheese](https://www.wearedevelopers.com/videos/467-quality-strategy-with-a-side-of-swiss-cheese) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What is a Test Plan: Guide to Test Planning](https://www.wearedevelopers.com/magazine/191-what-is-a-test-plan-guide-to-test-planning) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)