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# Desktop Support Specialist - 28003 - SB

- **Company:** Comrise, Inc.
- **Location:** Hoffman Estates, IL, United States
- **Experience:** Expert
- **Salary:** $70,720.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Information Technology Operations, Microsoft Office, Office Suite
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1a39c0156152fdbe

## About the Role

Do you have experience in Microsoft Office?, Key Responsibilities: "Senior Professional" Positions which need senior professional expertise, with extensive functional, commercial and/or technical knowledge in an area of competence. They integrate analysis, development, testing and implementation. They interpret and functionally influence policy and guidelines in their area of business / technology, and develop processes and systems to deliver functional objectives. They typically plan own work according to targets agreed, within a quarterly up to an annual cycle, by integrating resources in a project driven environment. They provide functional advice and guidance to colleagues and customers. A chartered professional qualification or equivalent is typically associated with grades (though not necessary).

Experience: 8-10 years.

Knowledge
Deep professional know-how and experience in one Sub Job Family. Masters domain. Transfers and applies know-how to / in various contexts. Solid professional judgment and problem-solving competence. Improves existing processes and approaches

## Description

This is a role to support the site directly onsite all week with a service bar / genius bar style service. They will supporting all End User Compute, Networking patching, smart hands, Audio visual / conference room / MTR assistance. Will need to understand PC and MAC, OT networks, and M365 office suite items., * Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.

 * Supports customization and facilitates IT operations and maintenance processes.
 * Implements programs and procedures for safeguarding data/information security and safety.
 * Executes and/or organizes relevant testings.
 * Designs and documents existing and changed IT operational processes.
 * Develops necessary service levels in order to fulfill business requirements.
 * Performs 2nd-level user help desk activities, individual coaching and trainings.
 * Impacts
 * Is expected to adopt existing concepts, methodologies, etc. in order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements.


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