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# Field Services Support

- **Company:** Resource Logistics, Inc.
- **Location:** Hopewell, VA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Configuration Management Databases, Ghost (Backup Software), Issue Tracking Systems, Knowledge Management, Microsoft Office, System Center Configuration Manager, Office365, Peripherals, Laptops, Servicenow
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=94c9fa9183ae5183

## About the Role

Do you have experience in Remote access software?, Relevant Experience : 3 Years minimum

Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

## Description

* Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
 * Travel to the Near By Site in case of a need (Mileage will be taken care).
 * Work from Office on Daily (No WFH)
 * Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
 * Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
 * Ability to move/lift/carry up 50 lbs of weight
 * Safely move equipment point to point using wheeled carts and vehicles
 * IMACD & Asset Inventory experience
 * Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
 * Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
 * Ability to use remote desktop connectivity applications

· Working knowledge of imaging utilities such as Ghost, SCCM, etc


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