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# IT Field Support Specialist

- **Company:** Loenbro, LLC
- **Location:** Hiawatha, IA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Business Software, Desktop Computing, Issue Tracking Systems, System Center Configuration Manager, Enterprise Software Applications, ServiceNow IT Service Management, Peripherals, Computerised Systems, Information Technology, Laptops, User Administration
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c812f703765c04c

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, Required:

 * Associate's or bachelor's degree in IT or related field
 * 5+ years of IT support experience in a professional environment
 * Hands-on experience troubleshooting hardware (PCs, laptops, phones, peripherals)
 * Experience supporting Microsoft 365 and administering Active Directory environments
 * Familiarity with IT ticketing systems and workload management
 * Experience with endpoint imaging or device management tools (e.g., SCCM, Endpoint Central)

Preferred:

 * Relevant certifications (Microsoft 365, Azure, CompTIA, ITIL)
 * Experience with ITSM tools such as Service Desk Plus, FreshService, or similar

## Description

Loenbro is seeking an IT Field Support Specialist based in Cedar Rapids, IA, to support end users across a dispersed organization. Reporting to the Field Service Manager, this role provides hands-on and remote support to ensure reliable, secure, and efficient computing systems.

The IT Field Support Specialist serves as a key point of contact for technical issues, delivering timely troubleshooting, system support, and user guidance. This role requires strong technical aptitude, clear communication, and a professional, customer-focused approach to supporting a diverse user base.

Essential Job Responsibilities

 * Provide high-quality technical support to employees via phone, email, in-person, and site visits
 * Diagnose and resolve hardware, software, and system issues in a timely manner
 * Install, configure, and maintain computers, mobile devices, printers, and peripherals
 * Support Active Directory and Microsoft 365 user administration (accounts, groups, access)
 * Manage and track tickets through the ITSM system, ensuring accurate documentation and resolution
 * Maintain and support enterprise applications and third-party systems (e.g., VoIP, mobile carriers, business software)
 * Assist with system deployments, upgrades, and IT projects, including new site setups and acquisitions
 * Travel to field locations as needed (up to 25%) to provide onsite support and infrastructure setup
 * Create and maintain technical documentation and follow established IT processes
 * Train and support end users to improve system adoption and efficiency


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