> Markdown version of [/jobs/ext/572543-it-support-lead](https://www.wearedevelopers.com/jobs/ext/572543-it-support-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Lead - **Company:** HP IQ - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $150,000.0 - $236,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Software as a Service, Collaborative Software, Information Technology Operations, Knowledge Management, Okta, Software Troubleshooting, Peripherals, Information Technology, Slack, Gsuite - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f9d7dc13f3c8f143 ## About the Role * 10+ years of hands-on experience in IT Support, IT Operations, End User Services, or a similar technical support role. This person should be comfortable operating independently and handling a wide range of employee-facing IT issues. * Strong experience supporting macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack, and SaaS-based environments. The ideal candidate can troubleshoot across identity, endpoints, collaboration tools, and business applications. * Experience owning onboarding, offboarding, endpoint provisioning, and access-related workflows. This includes preparing equipment, coordinating account access, ensuring secure deprovisioning, and improving the overall new hire experience. * Experience managing IT inventory, asset tracking, hardware logistics, and device lifecycle operations. Accuracy and follow-through are critical, especially in a fast-moving environment with remote employees, office equipment, and specialized devices. * Strong troubleshooting, documentation, and knowledge base management skills. This person should be able to solve issues directly, identify repeatable patterns, and turn tribal knowledge into clear, useful documentation. * Exceptional attention to detail, strong communication skills, and a service-oriented mindset. This role requires someone who can stay organized, handle sensitive access and asset processes carefully, and communicate clearly with employees at all levels. ## Description We are looking for an experienced IT Support Lead to deliver exceptional technical support while helping scale and improve our IT operations. This is a hands-on role for someone who enjoys solving complex technical problems, improving processes, and creating a great employee experience. As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management. You will serve as a senior technical resource for employees and help establish operational standards across the IT organization at HP IQ.. What you might do * Provide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications. * Act as the senior escalation point for complex support issues, driving problems through resolution while maintaining a high-quality employee experience. * Identify recurring support trends and help improve processes, tooling, and self-service resources. * Own and execute IT onboarding and offboarding workflows, including device setup, account provisioning, access coordination, and equipment recovery. * Administer and support Google Workspace, Microsoft 365, Okta, Slack, and other business-critical SaaS tools. * Ensure access changes are completed accurately, securely, and on time. * Manage provisioning, troubleshooting, lifecycle support, and tracking for Windows and macOS devices. * Own IT inventory management, including hardware procurement support, asset tracking, storage, audits, and logistics for remote and in-office employees. * Track and manage prototype devices, engineering hardware, test equipment, and other specialized assets with strong attention to detail and clear chain of custody. * Manage day-to-day procurement workflows for IT hardware, peripherals, SaaS tools, and service providers. * Coordinate hardware ordering, shipping, receiving, asset tagging, and assignment for new hires, replacements, office needs, and specialized device requests. * Support SaaS vendor administration, renewals, license tracking, purchase requests, and access-related coordination. * Partner with Finance, Legal, Security, and internal stakeholders to ensure purchases and vendor requests are reviewed, approved, documented, and completed accurately. * Write, maintain, and improve IT knowledge base articles, troubleshooting guides, onboarding documentation, and operational runbooks. * Standardize repeatable support processes and ensure documentation stays accurate as tools and workflows evolve. * Look for opportunities to improve support operations through automation, better tooling, and clearer employee-facing guidance. ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should Tech Managers Be Developers First? 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