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# Desktop Support Tech

- **Company:** Insight Global
- **Location:** Richmond, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, System Center Configuration Manager
- **Published:** June 5, 2026
- **Apply:** https://dejobs.org/x/x/6998349C34604FEDBF76B4F8F386E095/job/

## About the Role

Ascertain and meet customer expectations

Work effectively and independently in a fast paced team environment where priorities can rapidly change

Prioritize own work activities with minimal guidance and coaching

Solve complex problems through discovery and analysis with minimal guidance

Complete complex projects independently with minimal oversight and direction

Manage competing priorities to meet goals

Communicate effectively orally and in writing

Provide, maintain and follow technical documentation

Windows 11

SCCM

Service Desk Ticketing System

Active Directory Bachelors Degree

## Description

Insight Global is seeking experienced advanced Desktop Support Technician. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. IG needs individuals who are passionate about customer service and have experience as an advanced Desktop Support Technician.

The role is responsible for Desktop Support, and some AD group policy administration.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .


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