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# IT SUPPORT TECHNICAN

- **Company:** Integrity, Inc
- **Location:** Colorado Springs, CO, United States
- **Experience:** Starter
- **Salary:** $90,000.0 - $150,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Information Technology Operations, Networking Basics, Software Vulnerability Management, Information Technology, Deployment Automation, Laptops, User Administration, User Accounts
- **Published:** June 5, 2026
- **Apply:** https://www.careerjet.com/jobad/usd986d0487d929ec9958435350eec9601

## About the Role

* Currently pursuing or recently completed an Associate's or Bachelor's degree in:

 * Information Technology
 * Computer Science
 * Cybersecurity
 * Or a related technical field

 * Ability to obtain a Secret security clearance

 * Foundational understanding of:
 * Windows operating systems
 * Basic networking concepts
 * IT support and troubleshooting fundamentals

 * Strong attention to detail and willingness to follow documented procedures
 * Ability to learn and operate within a regulated, security-focused environment
 * Clear written and verbal communication skills

PERFERRED QUALIFICATIONS

 * Active Secret security clearance
 * CompTIA A+, Network+, or Security+ (or coursework toward certification)
 * Familiarity with:

 * Active Directory concepts
 * Endpoint imaging or deployment tools
 * Microsoft 365 (GCC High exposure a plus)
 * Ticketing or asset management systems

 * Internship, lab, or hands-on experience in IT support or systems administration

## Description

We are seeking an entry-level IT Support Technician to support day-to-day IT operations within a regulated Space and DoD program environment. This role is designed for early-career professionals or college students pursuing degrees in IT, Cybersecurity, or related fields who are interested in developing hands-on experience in secure systems administration.
The IT Support Technician works under the direction of the Systems Administrator to support endpoint provisioning, user access management, basic troubleshooting, and documentation within a CMMC Level 2-scoped environment. This role emphasizes learning, process adherence, and security-first operations., End-User & Endpoint Support

 * Provide Tier 1 / Tier 2 support for approved hardware and software
 * Assist with imaging, configuration, and deployment of workstations and laptops
 * Troubleshoot basic system, application, and connectivity issues
 * Escalate complex or security-relevant issues to the Systems Administrator

Account & Access Support

 * Assist with provisioning, modifying, and decommissioning user accounts under supervision
 * Support Active Directory user and group management tasks
 * Process access requests and SAAR documentation with required approvals
 * Apply least privilege and separation of duties principles

Secure Operations & Compliance Support

 * Follow documented security procedures and operational checklists
 * Assist with implementing technical controls supporting CMMC Level 2 (NIST SP 800-171)
 * Collect logs, screenshots, and other technical evidence as directed
 * Support vulnerability remediation activities under supervision

Asset & Inventory Management

 * Assist with asset tracking, system inventories, and lifecycle documentation
 * Ensure devices and systems remain within authorized configurations
 * Support onboarding and offboarding processes for personnel and equipment

Documentation & Process Adherence

 * Maintain accurate records of work performed
 * Update SOPs, checklists, and inventories as directed
 * Ensure all actions are documented and traceable


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