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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Architect - **Company:** Aiwa Health Inc - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $155,000.0 - $195,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Spreadsheets, Data Intelligence, Python (Programming Language), Raw Data, SQL Databases, Data Analytics - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e6e34efd1030649d ## About the Role Do you have experience in Customer communication?, * 5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role - ideally in a biopharma, healthtech, or data-driven B2B environment * Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations * Strong data fluency - comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support * Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summaries * AI native - you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support * Experience translating customer feedback into product requirements and working alongside engineering to deliver improvements Some things that are not required, but you will learn on the job: * Familiarity with rare disease, genetics, or the biopharma drug development lifecycle * Experience with patient-facing or healthcare data platforms * Formal product management experience or ownership of a customer-facing platform or tool As with all new hires at Probably Genetic, you will also need to be: * A good person. We work with some of the most marginalized populations on the planet and empathy is key * Patient-focused and motivated to have a lasting, positive impact on humanity * Comfortable in a fast-paced, often ambiguous environment with rapid change * Action-oriented and excited to build a company from the ground up ## Description We are looking for a Solutions Architect who will own the end-to-end customer relationship for biopharma partners: serving as a primary point of contact, delivering proactive insights, and translating customer needs into product improvements that drive retention and growth., * Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience * Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues * Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap * Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives * Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer * Support ownership of the customer-facing product and related customer-facing tooling, contributing to product management and roadmap decisions * Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort over time * Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio ## Related Videos - [AI in High-Stakes Industries: Lessons Learned](https://www.wearedevelopers.com/videos/100253-ai-in-high-stakes-industries-lessons-learned) - [Data Governance in the Era of AI](https://www.wearedevelopers.com/videos/1622-data-governance-in-the-era-of-ai) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to start an AI project for a good cause and boost your career](https://www.wearedevelopers.com/magazine/15-how-to-start-an-ai-project-for-a-good-cause-and-boost-your-career) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care)