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# Desktop Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Quincy, MA, United States
- **Experience:** Experienced
- **Salary:** $46,800.0 - $55,120.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Linux, Image Management, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, TCP/IP, Wide Area Networks, Wireless Networks, Scripting, Enterprise Software Applications, Software Troubleshooting, Microsoft Onedrive, Windows Client
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ce49080f9600a433

## About the Role

Do you have experience in Wireless networking?, * 3+ years of desktop support or IT support experience

 * Strong experience with Windows environments and Office 365 support
 * Basic networking knowledge (TCP/IP, VPN, wireless)
 * Experience with imaging tools and PC deployment
 * Familiarity with ITIL processes and ticketing systems
 * Strong communication skills with the ability to support both technical and non-technical users
 * Experience with inventory, asset management, and hardware logistics

Preferred Skills

 * Experience supporting macOS devices
 * Basic scripting or automation knowledge
 * Certifications such as CompTIA A+, Network+, or Linux+

Physical Requirements

 * Ability to lift up to 39 lbs independently and assist with heavier equipment
 * Comfortable with physical tasks including walking, lifting, bending, and working with equipment

## Description

We are seeking a reliable Desktop Support Technician in Quincy, MA to join a fast-paced IT team supporting enterprise end users. This is a hands-on, onsite role ideal for someone with strong troubleshooting skills across hardware, software, and basic networking., * Provide onsite desktop support for laptops, desktops, mobile devices, and peripherals

 * Troubleshoot hardware issues and perform diagnostics, repairs, and replacements
 * Support Windows 10/11, Microsoft Office 365, Outlook, OneDrive, and other enterprise applications
 * Handle software troubleshooting including patches, deployments, and group policy issues
 * Build, image, and deploy corporate PCs; perform upgrades as needed
 * Perform IMACD activities (install, move, add, change, dispose) within SLA timelines
 * Troubleshoot basic LAN/WAN, TCP/IP, VPN, and wireless connectivity issues
 * Document incidents, resolutions, and updates in ticketing systems
 * Manage IT asset inventory, shipping/receiving, and device lifecycle processes
 * Escort vendors and support onsite technical activities as needed


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