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# Technical Support Representative

- **Company:** Barracuda Networks, Inc.
- **Location:** Alpharetta, GA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Dynamic Host Configuration Protocol, Perl (Programming Language), Python (Programming Language), Networking Basics, Routing, TCP/IP, Scripting, Computer Network Technologies, Network Server, Cisco
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c77eba1f86c65717

## About the Role

Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.

 * A customer centric focus - you always aim to make the customer happy.
 * Strong troubleshooting/problem resolution skills.
 * Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.
 * Ability to learn and adapt to quickly changing circumstances, direction and strategy.
 * Experience in any of the scripting languages such as Bash, Shell, Perl, Python.

## Description

Barracuda Networks is seeking highly motivated and enthusiastic Computer and Networking Technicians to deliver high-quality support for our industry leading networking and security solutions. This is an entry level role based in Alpharetta, GA, where you will be responsible for understanding, documenting, and troubleshooting customer product support issues via email, phone, and chat. You'll work collaboratively within a team environment and report directly to a Technical Support Manager.
What you'll be working on

 * Create, revise and publish internal and public facing product solutions.
 * Interface with customers at a high volume to solve their issues.
 * Develop your skills in network and security products through on-going training.
 * Document, escalate and follow through with product bugs and/or issues.


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