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# IT Support Analyst

- **Company:** GBE Alliance
- **Location:** Nashville, TN, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Business Systems, Desktop Computing, Networking Hardware, Windows Remote Assistance, Peripherals, Information Technology
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=77210268af5b5975

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Prior experience in IT, IT support, or related field

 * In-depth knowledge of IT hardware, software, and Microsoft 365
 * Excellent written and verbal communication skills
 * Proficient in computer and mobile device operating systems such as Windows, MacOS, iPadOS, iOS, Android
 * Exceptional time-management and multitasking abilities
 * Strong problem-solving and people skills
 * Certifications in IT training are preferred
 * Bachelor's degree in computer science or MIS is preferred
 * This role is mostly remote with travel to GBE sites as needed
 * Candidates must reside in the state of Tennessee

Work Conditions

 * Sitting for extended periods of time
 * Dexterity of hands and fingers to operate computers, peripherals, tools, and other equipment
 * Lifting and transporting moderately heavy objects, such as computers and peripherals
 * Performing work in noisy, tight, and sometimes warm environments
 * Performing work remotely when needed
 * Performing work after standard business hours when needed

## Description

The IT Support Analyst provides support to business users in their use of IT equipment, networks, software, and systems to perform work responsibilities. The analyst provides hands-on and remote assistance with end-user devices, printers, networking equipment, Microsoft 365, and other software and business systems. The IT Support Analyst is primarily responsible for working with leadership and end users to meet/exceed business objectives. They may also provide general training for applications and hardware as well. The analyst acts professionally while working., * Takes direction/supervision from management

 * Responds to client inquiries
 * Provides technical support to users
 * Configures and supports hardware, software, and networks
 * Assists in procuring new equipment and disposing of old equipment as needed/directed
 * Travels to other locations as needed/directed


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