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# Service Desk Specialist

- **Company:** Purdue University
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Remote Desktop Services, Information Technology
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9e0fed8061cead39

## About the Role

Do you have experience in Team supervision?, Do you have a Associate's degree?, * Demonstrated technical aptitude and troubleshooting experience

 * Strong communication and leadership skills
 * Dedication to service, collaboration, and continuous improvement, Education and Experience Needed:
 * Associate degree
 * Six (6) months of customer service or information technology experience
 * In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience

Skills Needed:

 * Excellent oral and written communication skills
 * Ability to:
 + convey complex technical information to non-technical individuals at all levels
 + recognize problem areas and propose necessary changes
 + mediate between technical groups to obtain timely resolutions
 + work well under pressure, facilitate solutions, and meet deadlines and milestones
 * Team building skills
 * Team leading skills
 * Works independently

## Description

At Purdue, technology supports every breakthrough, idea, and discovery that moves the world forward. As a Service Desk Specialist, you'll be on the front line of that mission - ensuring that the tools, systems, and services that fuel our campus run seamlessly for faculty, students, and staff.
What You'll Do:

 * Lead the response to technical issues to ensure efficient problem resolution or proper escalation
 * Provide Tier 1 remote desktop support and collaborate with Tier 2 staff to address complex issues
 * Follow up on all trouble reports to ensure timely closure and excellent customer experience
 * Generate technical documentation such as knowledgebase articles, internal procedures, and team communications
 * Monitor infrastructure performance and manage events by initiating appropriate response procedures
 * Participate in or lead major incident responses, coordinating communication channels and facilitating phone bridges when needed
 * Serve as a team resource and lead by providing guidance, training, and scheduling support to staff
 * Champion teamwork, consistency, and a supportive service culture on your shift


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