> Markdown version of [/jobs/ext/573477-it-desktop-services-tech-i](https://www.wearedevelopers.com/jobs/ext/573477-it-desktop-services-tech-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# It Desktop Services Tech I

- **Company:** Central Texas
- **Location:** Killeen, TX, United States
- **Experience:** Starter
- **Salary:** $33,592.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, System Configuration, Desktop Computing, Issue Tracking Systems, Microsoft Office, Productivity Software, Peripherals, Os Ticket
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1cbc51400c395b1c

## About the Role

Do you have experience in Productivity software?, Do you have a High school diploma or GED?, High School Graduate or GED required with one year of experience using and configuring Microsoft Office and the Windows Operating Systems to include experience installing, operating and maintaining desktop computers.

Degrees in a Computer Electronics related field from an accredited college or university may be substituted for an equal number of years of related technical experience (transcripts are required).

Knowledge Skills and Ability

 * Experience installing, operating and maintaining desktop computers.
 * Demonstrated ability using and configuring Microsoft Office and the Windows Operating Systems.
 * Must posses great technical skills and communicate effectively with Faculty Staff and Students on IT related issues.
 * Good customer Service skills and ability to troubleshoot and explain technical issues to the average user.
 * Must have good written and verbal communication.

## Description

Provides first and second-tier end-user technical support via scheduled rotation at the IT Help Desk in addition to on-site assistance in the installation, setup, repair and configuration of desktop hardware and software., * Installing, repairing, upgrading, relocating and providing technical support for desktop computers, printers and peripherals

 * Performing preventative maintenance on desktop computer equipment and peripheral components.
 * Staffing the IT Help Desk in accordance with the schedule established by the IT Desktop Technology Services Manager.
 * Evaluating the testing desktop software upgrades and patches.
 * Conducting all interactions with colleagues, end-users and students using appropriate tone and language in verbal and written communications.
 * Conducting research, resolution, follow-up, routing and escalation of issues.
 * Documenting issues and solutions meticulously in the ticketing system.
 * Collaborating with the IT Desktop Technology Services Manager and the IT Help Desk/Training Coordinator concerning ticket resolution.
 * Performing other duties as assigned.


## Related Videos

- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)