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# Computer Systems Support

- **Company:** Tata Consultancy Services Limited
- **Location:** Indianapolis, IN, United States
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Apple IOS, Apple Mac Systems, BIOS, Device Drivers, Virtual Private Networks (VPN), Microsoft Office, Software Configuration Management, Microsoft InTune, Information Technology, Casper Suite, Servicenow, Windows Client
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8fcabe3d75e09534

## About the Role

Qualifications : BACHELOR OF COMPUTER SCIENCE

## Description

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities

 * Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop/Desktop/VDI

 * Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components

like MS Office/VPN/Anti-Virus/Skype etc.

 * Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

 * Deployment of device drivers and windows patch updates

 * Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

 * Manage the Security compliance health status of end user workstations

 * Working knowledge of enterprise Ticketing tool like ServiceNow

 * Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

Service Desk team

 * Adjust configuration options as required to resolve defects identified while performing corrective action on a device

 * Investigate desktop level incidents and identify root causes to be able to provide solutions.

 * Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities

 * Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot

 * L2 Workstations operational support

 * Monitor and report on User experience.

 * Report on Workstation image deployments and patch compliance metrics


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