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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Design Technology Support Specialist (AEC Technology) - **Company:** Core States Group - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $65,000.0 - $75,005.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Computer-Aided Design, AutoCAD, Autodesk Revit, Microsoft Outlook, Cloud Computing, Collaborative Software, File Systems, Microsoft Software, Microsoft SharePoint, Software Troubleshooting, Information Technology, Autodesk Autocad - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=862dfa98766a4a8c ## About the Role Do you have experience in Vendor communication?, Do you have a Associate's degree?, We're looking for talented professionals who are eager to grow their skills and contribute to high-quality, meaningful work. If you're driven, collaborative, and ready to take the next step in your career, we want to hear from you. The following qualifications will help you succeed in this role: * Associate's or Bachelor's degree in Architecture, Engineering, Construction Management, Design Technology, Computer Science, or similar field, a plus. * Must have 2-5 years of experience in a design technology, BIM support, or CAD support. (This is not a traditional I.T. and therefore you must have technology with Design Tools) * Demonstrated experience working with internal support tickets, software troubleshooting, technical issue documentation, or issue escalation preferred within an Architectural or Engineering environment. * Demonstrated experience assisting users with cloud-based design collaboration platforms preferred. * AutoCAD and Revit experience * Autodesk Construction Cloud / Forma Cloud, including ACC Docs * Working knowledge of file management, model coordination, permissions, and cloud-based project collaboration workflows * Proficient in Microsoft products, including Teams, Outlook, Excel, and SharePoint ## Description As a Design Technology Support Specialist, supporting Core States Group's Architecture and Engineering teams you will identify, track, escalate, and resolve design technology issues across project workflows. This role assists with support requests related to AutoCAD, Revit, Autodesk Construction Cloud/Forma Cloud, ACC Docs, file access, project setup, model coordination, and related design technology processes. This position works closely with the Design Technology team, Workplace team, outside vendors, consultants, and internal stakeholders to improve response times, document recurring issues, and support practical workflow improvements. Responsibilities * Provide design technology support for Architecture and Engineering project teams using AutoCAD, Revit, and Autodesk Construction Cloud / Forma Cloud tools. * Review, triage, track, and document incoming design technology tickets to support timely resolution and improved SLA performance. * Coordinate with the Workplace team to understand ticket flow, identify bottlenecks, and support process improvements that reduce ticket response and resolution times. * Escalate technical issues, software errors, and recurring workflow challenges to the appropriate Design Technology Lead based on discipline, software, or project need. * Document known issues, troubleshooting steps, recommended solutions and reoccurring support themes for internal use. * Support the development and scaling of the Design Technology problem-solving agent by helping gather, organize, validate, and maintain support knowledge. * Coordinate with outside vendors, consultants, and software support teams to communicate technical issues, track resolutions, and share updates with internal stakeholders. * Assist project teams with software-related questions, project setup issues, file access, model coordination concerns, ACC Docs usage, and other design technology workflows. * Identify inefficiencies in current support processes and recommend improvements to increase responsiveness, consistency, and user experience. * Maintain clear records of support issues, resolutions, escalations, vendor responses, recurring problem areas, and lessons learned. * Support Design Technology Leads with documentation, training resources, workflow guides, issue-tracking summaries, and internal knowledge base content. * Promote adoption of established Core States design technology standards, processes, workflows, and best practices. * Provide data-informed feedback to the Design Technology Department regarding common issues, software pain points, recurring support needs, and workflow improvement opportunities. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [ Project Fugu: Progressive Web Apps, Superpowered](https://www.wearedevelopers.com/videos/290-project-fugu-progressive-web-apps-superpowered) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)