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# Helpdesk Technician

- **Company:** Links Technology Solutions
- **Location:** Schaumburg, IL, United States
- **Salary:** $50,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Hard Disk Drives, Microsoft Office, Networking Basics, Microsoft PowerPoint, Cloud Services, Software Deployment, Information Technology
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e556613ae42efc52

## About the Role

* Ability to research solutions or information regarding technical issues with minimal supervision.
 * Experience with a minimum 1 year in the IT field.
 * Experience working with Cloud solutions (Google, Microsoft)
 * Working knowledge of Windows 10/11 Operating System
 * Understanding of basic IT and networking fundamentals
 * Intermediate expertise in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
 * Excellent interpersonal skills and must be able to effectively communicate with users and vendors
 * High energy level, passion for teamwork, continuing education, and provide exceptional customer service

## Description

* Troubleshoot support desk calls with hardware and software
 * Hardware upgrades and repairs to include memory, hard drive, OS builds, patching, installing software
 * Learn new aspects of technologies as new products are introduced.
 * Update support tickets with detail
 * Follow up with customers with updates to tickets
 * Site visits for installs and customer service


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