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# ORACLE APPLICATION ANALYST (C2M/CCS)

- **Company:** Fayetteville Public Works Commission
- **Location:** Fayetteville, NC, United States
- **Experience:** Expert
- **Salary:** $81,932.0 - $107,946.0
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), Batch Processing, Software as a Service, Cloud Computing, Software Documentation, Computer Literacy, Data Mining, Issue Tracking Systems, Microsoft Office, Oracle (Applications), Systems Development Life Cycle, Release Management, Product Software Implementation Methods, Systems Integration, Enterprise Software Applications, Servicenow
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=48c48e6514823151

## About the Role

Do you have experience in Software implementation?, Do you have a High school diploma or GED?, * Bachelor's degree + 3 years of application support experience
OR Associate degree + 7 years experience
OR High school diploma + 11 years experience

 * Experience supporting enterprise applications in a production environment
 * Strong troubleshooting and problem-solving skills
 * Understanding of SDLC and change management processes

Preferred Qualifications

 * Experience with Oracle Utilities C2M, CCS, or CIS platforms
 * Knowledge of utility billing and meter-to-cash processes
 * Experience with integrations, APIs, or SaaS/cloud applications
 * Familiarity with ServiceNow or similar ticketing systems
 * Experience with testing, upgrades, and release management, * Strong communication and documentation skills required
 * Ability to manage multiple priorities in a fast-paced environment
 * Office-based role with prolonged computer use

Special Requirements

 * Ability to perform the essential functions of the position, including extended computer-based work.

## Description

* Provide day-to-day support for Oracle Utilities C2M/CCS applications
 * Troubleshoot, analyze, and resolve system and application issues
 * Configure and maintain application functionality
 * Support integrations, APIs, batch processes, and interface monitoring
 * Execute system, integration, and user acceptance testing (UAT)
 * Assist with upgrades, patches, and change management processes
 * Develop and maintain system documentation and knowledgebase materials
 * Partner with business users to gather requirements and implement solutions
 * Generate reports and support data extraction using queries
 * Support customer service, billing, and meter-to-cash processes


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