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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician I - **Company:** RUDOLPH/LIBBE, INC. - **Location:** Walbridge, OH, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, TCP/IP, Tablet Computers, Information Technology - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=324316dd3eb9d542 ## About the Role * Ability to work independently and as part of a team. * Customer service mindset with a focus on user satisfaction * Excellent problem-solving and communication skills. * Fundamental understanding of networking, TCP/IP, DNS, DHCP., * Experience imaging, troubleshooting, and configuration of computers and mobile devices. * Strong knowledge of Windows, MacOS, iOS, and Android operating systems. * A minimum of a high school degree is required. Some college education would be a plus. * Customer service or technical support experience beneficial. ## Description We are seeking a customer-focused and detail-oriented Help Desk Technician I to join our IS Support Team. The Help Desk Technician I is responsible for delivering reliable, customer-focused technical support that enables associates to perform their work efficiently and without disruption. This position serves as the first point of contact for technology-related issues, providing foundational troubleshooting, device setup, and user support across the organization, * Serve as the first point of contact for users seeking technical assistance via phone, email, Teams, or ticketing system. * Provide Help Desk support and resolve problems to the end user's satisfaction. * Effectively triage and troubleshoot hardware, software, and network issues. * Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system. * Install, configure, and maintain computer systems, mobile equipment, and peripherals. * Assist with onboarding and offboarding of associates, including setup and equipment provisioning. * Maintain inventory of all assets and ensure proper tracking. * Imaging and configuration of Windows and MacOS PC's/workstations. * Configuration of mobile devices including Phones, Tablets, and MiFi's. * Document internal procedures * Install, test, and configure new workstations, peripheral equipment, and software * Provide training to new users * Maintain inventory of all equipment, software, and software licenses * Escalate issues in a timely manner to the proper technician * Verify users and computers are assigned to proper groups * Perform timely workstation hardware and software upgrades as required * Travel to other company offices and job sites as needed to support end-users * Other duties as assigned by supervisor ## Related Videos - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 183: End of Win10, a Bus Factor of 0, "Call" Explained](https://www.wearedevelopers.com/magazine/624-dev-digest-183-end-of-win10-a-bus-factor-of-0-call-explained) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Dev Digest 189: Open Phones, Be the Messenger and the USB-C of AI](https://www.wearedevelopers.com/magazine/639-dev-digest-189-open-phones-be-the-messenger-and-the-usb-c-of-ai)