> Markdown version of [/jobs/ext/573893-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/573893-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** The Hospice - **Location:** Cheektowaga, NY, United States - **Experience:** Starter - **Salary:** $56,160.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Desktop Computing, Software Deployment, Wide Area Networks, Tablet Computers, Microsoft InTune, Computer Equipment, Information Technology, Network Server - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c04c311e5d6637c6 ## About the Role Associate degree in computer science (or related field) preferred. ITIL Preferred Experience 1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred. 1 to 2 years of experience with various microcomputer repair techniques. ## Description This position serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support., Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization. Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc. Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones; experience with Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment strongly preferred. Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training. Assists in the implementation of hardware and software applications. Demonstrates strong analytical and problem-solving skills. Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns. Promptly, effectively, and accurately replies to IT help desk tickets. Exhibits strong communication skills both within the IT Department and with other departments and at all levels. Demonstrates the ability to apply technology in a clinical environment. Non-Essential Duties and Responsibilities: Performs other duties as required. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)