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# IT Help Desk Tech | Hiring ASAP!

- **Company:** LOGIC STAFFING LLC
- **Location:** Lakewood, WA, United States
- **Experience:** Experienced
- **Salary:** $64,480.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Cyber Security, Databases, Desktop Computing, Firmware, Microsoft Office, Computer Equipment, Build Management, Information Technology, Laptops, Network Server
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7995dd1b399dc412

## About the Role

* 2 years of experience providing information technology support to end users.
 * Experience may be substituted for education on a year-for-year basis.

Education: Associate Degree in Information Technology or a related field, Knowledge of:

 * Various enterprise systems and software applications
 * Pierce Transit agency computer security principles
 * Risk management principles
 * Business English
 * Standard office procedures
 * Microsoft Office products

Skill in

 * Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking)
 * Customer service
 * Communications (verbal and written)
 * Troubleshooting
 * Organizational/time management skills
 * Attention to detail
 * Computer and database skills

Ability to:

 * Work with databases and networks
 * Build and deploy new computer systems
 * Purchase new and replacement hardware
 * Maintain inventory of computer equipment
 * Install and upgrade software
 * Create and maintain comprehensive project documentation
 * Establish and maintain effective working relationships
 * Meet the schedules and deadlines of the work
 * Follow verbal and written instructions

Position Requirements:

 * Must be 18 years old and legally eligible to work in the United States.
 * Must have reliable transportation.
 * Must be able to lift up to 50 pounds.
 * Must be able to stand for 8-10 hours a day.

## Description

* Acts as the first point of contact for agency-wide IT Service Desk issues. Provides responsive and courteous hardware/software troubleshooting, support, and maintenance on desktops, laptops, servers, printers, multifunction copiers, phone systems, mobile devices, and audio/visual conferencing. Drives to various locations in the service territory to install, repair, and/or troubleshoot agency equipment.
 * Installs, configures, and maintains software/hardware for Pierce Transit information and business servers.
 * Ensures agency productivity and security is sustained by maintaining end-user computing devices. Ensures software and firmware are patched, deploys devices with relevant security and usage policies, and trains employees in proper use.
 * Tracks deployed end-user devices and installed software. Enforces software-licensing requirements and purchases new software as needed. Ensures spare inventory meets the growing needs of the agency and orders new equipment as needed.
 * Identifies gaps in procedure and documentation for technical and non-technical users. Creates and maintains procedures and documentation.
 * Initiates, plans, designs, executes, and monitors small to medium IT projects for Pierce Transit. Provides a supporting role for larger projects to ensure the successful completion of specific project goals.
 * Maintains confidentiality.
 * Displays regular and consistent attendance.


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