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# Technical Support Analyst I

- **Company:** Hospice Of Metro Denver, Inc.
- **Location:** Fort Collins, CO, United States
- **Experience:** Starter
- **Salary:** $48,942.0 - $57,512.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, Topdesk, Wide Area Networks, Data Logging, Tablet Computers, Laptops, Communication Devices, Network Server
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ce04a22a94cd29df

## About the Role

Do you have experience in WAN?, Do you have a High school diploma or GED?, * Minimum Education: High School Diploma

 * Minimum Experience: One (1) year Help Desk experience

PHYSICAL REQUIREMENTS: Ability to lift/carry a minimum of 30 lbs.

## Description

The Technical Support Analyst I position is primarily responsible for assisting employees with issues related to IT and tracking tickets within the help desk software. Inquiries may include troubleshooting user access issues, software questions, hardware issues, replace/install hardware, build/rebuild computers for distribution, and administrative tasks such as adding/deleting users from network & voice mail. Telephony support includes setting up new extensions, moving extensions and troubleshooting phone issues. When appropriate, contact vendors for support. Activate and distribute cell phones and other individual equipment. Train new users on how to use laptops and tablets, downloading after hour's reports, encrypting files, etc. Additionally, this position will assist in the day-to-day management of all servers and network & telephone components. Management of this equipment consists of assisting with or performing operating system and software upgrades and making necessary
adjustments to improve system performance. Also included is monitoring and logging system performance.

 * Answers help desk calls, enters calls into help desk tracking software, going out on calls.
 * Provides support, maintenance and troubleshooting for servers, laptops, workstations, printers, peripheral equipment and software. Loads software and applies software fixes and updates.
 * Supplies telephony and WAN/LAN system configuration and maintenance.
 * Provides end user training (one on one, and occasionally in small groups).
 * Manages communication devices.
 * Monitors and logs system performance across all platforms.
 * Provides administrative functions such as adding new users and modifying distribution lists.
 * Maintains policy and procedure documentation.
 * Maintains on-call after hours ranging from every other week to one week per month as need arises.
 * Up to 40% travel across the Front Range
 * Other duties as assigned.


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