> Markdown version of [/jobs/ext/575176-help-desk](https://www.wearedevelopers.com/jobs/ext/575176-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk

- **Company:** BCforward
- **Location:** Chandler, AZ, United States
- **Salary:** $39,520.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** Desktop Computing, IBM ViaVoice, Issue Tracking Systems, Microsoft Software
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ea9e65cff89e8cfb

## About the Role

Do you have experience in Ticketing system technical support?, We are seeking a Service Desk Analyst to join our dynamic team. The ideal candidate will have strong experience in first line support, Microsoft application troubleshooting, and multi-channel client care and a proven ability to resolve incidents efficiently, document tickets clearly, and meet operational metrics in a fast-paced environment., * Proficiency in supporting Microsoft applications and enterprise desktops.

 * Strong customer service skills with clear verbal and written communication.
 * Ability to handle multiple concurrent chats and meet defined service levels and quality metrics.
 * Experience with ticketing tools and accurate incident documentation.

Preferred Skills:

 * Background in a 24x7 service desk or contact center environment.
 * Familiarity with ITIL practices and incident escalation workflows.

## Description

* Provide first line support to internal employees via voice and chat as part of a 24x7 Global Service Desk.
 * Manage multiple live chats concurrently and deliver technology support for up to two clients simultaneously.
 * Troubleshoot basic issues with Microsoft applications and proprietary systems.
 * Document tickets with clear, detailed notes for escalation to second line teams when needed.


## Related Videos

- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [ WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1365-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)