> Markdown version of [/jobs/ext/575514-systems-engineer-field-services](https://www.wearedevelopers.com/jobs/ext/575514-systems-engineer-field-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Engineer, Field Services - **Company:** Hayden Ai Technologies Inc. - **Location:** Home, PA, United States (Remote available) - **Experience:** Experienced - **Salary:** $140,540.0 - $182,701.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Data Analysis, Systems Engineering, JIRA, System Configuration, Linux, Firmware, Smartsheet, Computer Networking Systems, Information Technology, Gsuite, 3-tier Architectures - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d969fdd20f412807 ## About the Role Do you have experience in Windows support?, * Education & Experience: Bachelor's degree in Engineering, Computer Science, or a related field, with 3+ years of experience in a systems engineering or technical support role. * Industry Expertise: Experience in the Photo Enforcement industry is highly preferred. * Technical Proficiency: Advanced experience troubleshooting and configuring Windows and Linux-based endpoint devices and networked systems. * Software Tooling: Expert-level comfort with JIRA, Smartsheet, Excel, and Google Sheets for data analysis and project tracking. * Analytical Mindset: Exceptional analytical and problem-solving skills, with a proven ability to translate complex data into technical solutions. * Business Acumen: Fluent in business process analysis with a focus on continuous improvement and operational efficiency. * Project Execution: Strong ability to take complete ownership of issues, operating effectively under tight deadlines while maintaining high engineering standards. * Communication: Excellent verbal and written communication skills, capable of explaining complex technical concepts to both engineering teams and field staff. ## Description As a Systems Engineer on our Field Services team, you serve as a critical engineering authority for production-deployed systems. You act as the bridge between Engineering and Field Operations, moving beyond tactical troubleshooting to lead root cause investigations and design long-term improvements for equipment uptime. This role is essential for ensuring the seamless operation of endpoint devices in the Hayden AI production environments., * Tier 3 Escalation: Serve as the primary escalation point for complex, high-impact incidents that exceed standard field support scope. * Root Cause Analysis: Perform deep-dive investigations into hardware, software, firmware, and network failures, delivering structured post-mortems with corrective action plans that drive permanent resolution. * Operational Engineering: Partner with Product and Engineering teams to design and implement targeted enhancements that address recurring field issues at scale. * Technical Documentation: Author runbooks, decision trees, and diagnostic workflows that empower Tier 1 and Tier 2 teams, and maintain a living knowledge base that evolves with the product. * Production Activation: Oversee the end-to-end transition of newly installed units into active production, validate production readiness and coordinate activation before units go live on customer fleets. * Strategic Rollouts: Support and execute the staged software and firmware updates across production and pilot fleets, monitoring post-deployment behavior and leading rapid response if regressions are detected. * Cross-Functional Collaboration: Act as the engineering bridge between Field Operations, Product, and Engineering - translating field feedback and failure patterns into hardware/software improvements. * Team Enablement: Deliver training sessions and technical briefings to field technicians and support staff to continuously raise the technical baseline across the organization. Travel Requirements: * Position requires occasional travel, approximately once per quarter. 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