> Markdown version of [/jobs/ext/575634-director-of-business-systems](https://www.wearedevelopers.com/jobs/ext/575634-director-of-business-systems). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Business Systems - **Company:** Prime Inc. - **Location:** Indianapolis, IN, United States - **Experience:** Expert - **Contract:** Franchise - **Skills:** Microsoft Windows, Artificial Intelligence, Business Systems, Information Systems, Issue Tracking Systems, HR Software - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dab57a58d06a873c ## About the Role Do you have experience in Vendor relationship building?, Do you have a Bachelor's degree?, Passion for Hospitality Desire to Win Unwavering Commitment Hunger to Grow, * 7+ years of management experience managing and implementing business systems in the hospitality space. * Bachelor's degree in Information Systems or related field, preferred. * 7-10 years of direct experience in an IT role with under a multiunit restaurants concept, fine dining or fine casual is preferred. * Point of Sale maintenance for 10+ location; experience with scaling locations through natural growth and acquisition is a plus. * Experience implementing and maintaining HRIS systems is preferred. * AI experience is highly sought after. * Proven ability to lead, develop, and collaborate with teams through change. * Demonstrated track record of effective project and timeline management. * Established record of staying within timeline and budget. * Ability to operate with confidentiality while managing conflict and/or business-related information., Authorized to work in the United States of America. ## Description The Director of Business Systems will be a strategic leader responsible for overseeing all tools and platforms used at PHG to support its operations, processes, and workflows. This individual will partner with individual team leaders and external vendors/third party partners to ensure all systems are up to speed and not interfering with cross functional support. The ideal candidate should have experience identifying and analyzing how new or existing business systems can improve the organization's functioning, specifically in the hospitality space. Your Responsibilities * Act as the subject matter expert in Aloha and other POS systems. * Responsible for the management and maintenance of restaurant system hardware. * Ability to handle third-party integration support and maintenance including systems like Paytronix, Aloha, Toast, Paylocity, etc. * Oversee the utilization and management of ticketing systems. * Oversee our managed I.T. through bi-weekly meetings to provide feedback on how to best support the team needs. * Partner with our service desk provider to assist users in finding suitable solutions for their needs by developing user-friendly functionalities and interfaces. * Manage budgets and forecast project costs with third-party vendors. * Oversee the ongoing maintenance, troubleshooting, and upgrades of all restaurant systems to ensure maximum uptime and reliability. * Develop and implement proactive measures to identify and address potential system issues before they impact operations. * Provide technical support and training to restaurant staff to optimize system usage and efficiency. * Stay abreast of industry trends and emerging technologies to identify potential new vendors and solutions that can enhance restaurant operations. * Provide guidance to executives on system logistics and strategy for business needs. * Enhance and formalize laptops, including implementation of Microsoft 365. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe)