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# IT Service Desk Specialist - Level II

- **Company:** 22nd Century Technologies, Inc.
- **Location:** Oak Harbor, WA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Issue Tracking Systems, Software Systems, Software Troubleshooting
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=190c09f21652dcee

## About the Role

Do you have experience in Operating systems?, Do you have a Bachelor's degree?, * Bachelor's degree or equivalent experience

 * 4+ years of progressive technical support work
 * Strong knowledge of hardware and software systems
 * Experience in troubleshooting operating systems

Core Skills

 * End-user technical support and help desk operations
 * Incident resolution and escalation handling
 * Hardware/software troubleshooting
 * Communication and customer support
 * Ticketing system usage and documentation, * Bachelor's (Required)

## Description

Provides advanced technical support to end users for hardware, software, and system-related issues. Acts as an escalation point for complex technical problems and ensures timely resolution of user issues via phone, email, and chat support channels., * Provide Tier II technical support for end users

 * Troubleshoot hardware, software, and OS issues
 * Resolve moderate to complex technical incidents
 * Serve as escalation point for unresolved issues
 * Support users via phone, email, and chat
 * Assist during peak hours and workload overflow
 * Analyze recurring issues and provide solutions
 * Document troubleshooting steps and resolutions


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