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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** GTS Technology Solutions - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, BMC Helix ITSM, Information Technology, Hardware Infrastructure - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ac724b7c3691d466 ## About the Role Do you have experience in WAN?, * 4+ years' experience in the analysis and support of PC computer operating systems, hardware, software, wide-area-networks, and mobile devices (Apple). **Required experience must be gained within last 2-4 years to ensure qualified personnel are up-to-date in current software and hardware platforms. * Knowledge of MS Office (preferably Office 365), Active Directory, and MDM * Knowledge, skill and ability to analyze systems, procedures and processes, assess risks, and make recommendations to IT Support Teams and/or Team Lead or other management. * Ability to effectively communicate orally and in writing in the English language with all levels of staff; Present and explain technical information to a non-technical audience. * Team player, able to work with limited direction, using initiative and sound judgment; ability to modify response as needed due to emergencies or new priorities. * CompTIA A+ certification strongly preferred * Knowledge of VPN configurations and DNS management is a plus. * Excellent communication skills with a customer-oriented approach. * Strong organizational skills with the ability to manage multiple tasks simultaneously. If you are passionate about technology and eager to provide exceptional support to users while working in a dynamic environment, we encourage you to apply for this exciting opportunity as a Desktop Support Technician., * troubleshooting hardware, software, networking and MDM: 4 years (Preferred) * supporting Microsoft 365 (Office 365): 2 years (Preferred) * administering or supporting Active Directory: 2 years (Preferred) * providing hands on desktop support to end users: 4 years (Preferred) License/Certification: * CompTIA A+ (Preferred) ## Description We are seeking a skilled and motivated Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, ensuring the smooth operation of IT infrastructure, and maintaining computer systems. This role is crucial in helping our organization maintain productivity through effective troubleshooting and support. * Diagnoses and troubleshoots basic-to-advanced hardware, software, network, or mobile device problems; escalates issues to specialized staff or technical team leads when necessary. * Communicates at a complex level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. * Responsible for ensuring that all requests for assistance or service are handled in a timely manner and to the satisfaction of the users/customers. * Submits clear and concise documentation within the Agency's problem tracking system (BMC Helix ITSM). Achieves desired metrics in accordance with department policies. * Monitors network activities to identify and/or assist in resolution of continuing problems or unusual situations. * Conducts appropriate training to customers and/or other IT support staff as required to enhance their individual technical skills. * Attends work on a regular and predictable schedule in accordance with Agency leave policies. Promotes and participates in a positive and culturally diverse work environment. * Participates in special projects, QC/Testing, and other duties as required. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)