> Markdown version of [/jobs/ext/575829-dispatcher-field-service](https://www.wearedevelopers.com/jobs/ext/575829-dispatcher-field-service). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dispatcher Field Service - **Company:** PGT Industries - **Location:** Venice, FL, United States - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Office Suite, Servicenow - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8e6013696af92758 ## About the Role Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * High school diploma or GED preferred. * Basic knowledge of window and door systems is a plus. * Prior experience in dispatching, scheduling, or service coordination preferred., * Proficiency with computers and office software (Microsoft Outlook, Windows, etc.). * Experience using service management or dispatch systems (e.g., ServiceNow) preferred. * Strong organizational and time management skills. * Ability to work independently and collaboratively in a team environment. * Solid problem-solving and decision-making abilities. Communication Skills * Strong verbal and written communication skills. * Ability to interact professionally with customers, distributors, technicians, and internal teams. * Bilingual (English/Spanish) is a plus, particularly in regions with a high Spanish-speaking customer base. Mathematical Skills * Basic math skills, including addition, subtraction, multiplication, and division. * Ability to read and interpret measurements (e.g., tape measure). Reasoning Ability * Ability to identify potential risks or liabilities and escalate concerns appropriately. * Sound judgment in handling complex scheduling and service issues. Physical Requirements & Work Environment * Primarily office-based with regular sitting, standing, and walking. * Frequent use of office equipment requiring hand-eye coordination. * Ability to lift up to 75 lbs and assist with moving materials (e.g., glass, frames) when needed. * Occasional physical activity including pushing, pulling, bending, and reaching. * Exposure to warehouse and job site environments, including outdoor conditions. * Availability for overtime as needed. * Requires consistent daily attendance to maintain service levels and customer satisfaction. ## Description The Field Service Dispatcher is responsible for coordinating and optimizing the daily schedules of 12-17 service technicians to ensure timely, efficient, and high-quality service delivery. This role requires strong organizational skills, attention to detail, and effective communication with internal teams and external customers., * Review incoming service requests and ensure they are scheduled promptly in the service management system. * Assess service requirements (e.g., equipment needs, labor requirements, time estimates) to ensure successful job completion. * Manage and prioritize technicians' workloads, with a focus on aging and high-priority service orders. * Confirm readiness for service, including parts availability and completion of any required site inspections. * Optimize technician routes to reduce travel time and increase efficiency. * Communicate with customers to confirm service appointments and provide scheduling updates. * Reschedule services as needed and proactively address scheduling conflicts. * Coordinate third-party or outsourced labor when required. * Maintain accurate scheduling records in ServiceNow (or applicable system). * Participate in scheduled team calls to review service status and priorities. * Communicate with technicians regarding job outcomes, work orders, and site issues. * Provide status updates to distributors and internal stakeholders as requested. * Update service records to reflect changes such as additional work, parts needed, or extended timelines. * Track and schedule technician availability, including time off and downtime. * Collaborate with warehouse team members to ensure operational continuity and cross-functional support. * Balance technician workloads across regions and assist in resource allocation when additional support is needed. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)