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# System Administrator

- **Company:** Reynolds and Reynolds
- **Location:** Raleigh, NC, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Active Directory, VoIP, Dynamic Host Configuration Protocol, Document Management Systems, Domain Name System (DNS), Subnetting, Azure Active Directory, Virtual Local Area Networks, Wide Area Networks, Wireless Networks, Network Routers, Firewalls (Computer Science), Microsoft InTune, Laptops, Gsuite, Network Server
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e2aabbeb895d84e3

## About the Role

Do you have experience in Wireless networking?, Do you have a Trade school?, * At least 2 years in a Tier II or System Administrator role is required

 * One-year certificate from a college or technical school is a plus
 * Knowledge and experience with Windows Active Directory domains required
 * Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
 * Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP
 * Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.
 * Proficient in DNS, DHCP, and subnet management

## Description

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians. Responsibilities will include but are not limited to:

-Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers.
-Troubleshoot and resolve issues with supported client applications and related services.
-Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments.
-Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems.


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